Hawthorne Chevrolet

Professional service Staff is very professional we love to bring our transverse in for the factory maintenance knowing it will add to the value of the vehicle when we want Staff is very professional we love to bring our transverse in for the factory maintenance knowing it will add to the value of the vehicle when we want to upgrade to a newer model More

Good experience Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. Great experience. Steve is a good guy and always very helpful. Doesn't push anything on you. Always lays things out with what your options are. More

Memorial Day Weekend Purchase of (2) Cars We recently purchased (2) vehicles at Hawthorne Chevy, this past Memorial Day Weekend. Overall I will comment that the dealership was friendly and hag We recently purchased (2) vehicles at Hawthorne Chevy, this past Memorial Day Weekend. Overall I will comment that the dealership was friendly and haggling was kept to minimum. My one comment is that they are very busy and did not have enough sales coverage. For them that is a good thing. For me, I felt as though the personal touch was severely lacking. After all I did purchase (2) vehicles. My salesperson was new and while he was friendly, the lack of focus (to me and family) was lacking. There were constant interruptions, whether it was due to another customer he was working with or someone at the dealership asking him a question about another deal, was not professional or courteous. I expect to be handled differently and would appreciate more attention. BTW...both times i visited we had appointments. I think you need to address working on common courtesies and polish. Please Note: General Manager Jeff was excellent!!!! More

Pleasant This is the second truck in two years and both times it was all about my wife and I. Every insensitive was put towards our purchase and when compared This is the second truck in two years and both times it was all about my wife and I. Every insensitive was put towards our purchase and when compared to another dealership the price was better. We love our Tahoe and Mr DeSimone walked us through every aspect of the truck and set it up what a pleasure. We will be back in four years to purchase another truck thanks Hawthorne chevy and Robert c u in four.👍 More

No follow up I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I I was very frustrated by two issues. First, I very clearly explained that I wanted an assist step put on the car that day, however was only informed I would have to come back to have it installed another time. It's an hour or more each way for me. I did not appreciate being miss led. Second, my follow up requests for the step to be shipped to a more convenient dealer for installation there was not addressed. I called and emailed many times, but no one ever followed up. More

Excellent Excellent. And email was sent to me reminding me that maybe if I need to be serviced I clicked service received an email confirmation. The whole pr Excellent. And email was sent to me reminding me that maybe if I need to be serviced I clicked service received an email confirmation. The whole process was very easy More

Knowledgeable and experienced staff Frank was extremely professional and friendly as soon as I walked into the show room he understood what I was looking for and didn't waist my time Frank was extremely professional and friendly as soon as I walked into the show room he understood what I was looking for and didn't waist my time More

"JR is Phenomenal" I was recommended by a family friend to speak with JR about a car inquiry. JR walked us through the process of leasing as well as the financing option I was recommended by a family friend to speak with JR about a car inquiry. JR walked us through the process of leasing as well as the financing options. He was an amazing salesperson who worked with my budget as well as ensuring I received a great vehicle. I will definitely recommend him to anyone and I look forward to working with him in the future! More

Courteous and Professional Excellent service with professional people in every department. Would highly recommend this dealership. Steve Kochan was exceptionally thorough and ac Excellent service with professional people in every department. Would highly recommend this dealership. Steve Kochan was exceptionally thorough and accommodating. A pleasure dealing with everyone. More