Hawthorne Chevrolet

Window repair This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour This was the only dealership in Bergen county that did repairs on a Saturday. The fit me in to their schedule and had my vehicle ready in three.hour which is excellent when you are being fit in on a emergency repair. Thanks again for excellent job performed More

Buying a car can be a pleasant experience! I have been a loyal customer of Hawthorne Chevy for over 10 years. I wouldn't go anywhere else. The level of excellence and service is second to none. I have been a loyal customer of Hawthorne Chevy for over 10 years. I wouldn't go anywhere else. The level of excellence and service is second to none. More

A blundered sale Unsatisfactory does not begin to describe my experience at this dealership. I went in to look for a 2017 Chevy Cruze with my wife. I was hounded relen Unsatisfactory does not begin to describe my experience at this dealership. I went in to look for a 2017 Chevy Cruze with my wife. I was hounded relentlessly by the advertising department after submitting a True Car quote estimate. When I finally went to the dealership I was greeted by a salesperson who was pleasant and accommodating. Unfortunately, the dealership seemed to be overwhelmed by even the smallest requests. I test drove a vehicle with the salesperson and found it satisfactory. Upon return to the dealership we discussed pricing and came to an agreement on what I believed was a good deal for the vehicle. The dealership then gave me an estimated time of over three hours to take delivery of the car. The salesperson told me that I should just return the next day to take the car. We signed the paperwork for the car and my wife returned the next day to pick up the car on Thursday June 1, 2017. I was away until Friday June 2, 2017 and did not drive the vehicle until that date. When I drove the car I noticed that it was missing many of the features that were in the car I test drove. I called the dealership and left a message with the manager that evening and did not hear back from them all weekend. On Monday June 5, 2017 I called the dealership again to speak with my salesperson, only to find out that it was his day off and I was informed that he would return my call the next day. The salesperson did return my call on Tuesday June 6, 2017. When I spoke with him I informed him that I was not happy with the vehicle because it was essentially a downgraded version of what I test drove. He became defensive and immediately claimed that I agreed to fewer options to lower the price of the vehicle. Although the salesman said he remembered having this conversation, minutes later he incorrectly identified me as another customer he believed he had dealt with the previous week. I had to remind him what car I was referring to and describe my wife and our trade in before he remembered us. I cannot recall at any time during our conversation that I was informed I would be receiving a vehicle with different options than the one I test drove. He informed me over the phone when I called for clarification that he removed features to get the car price to the range I wanted. Further, I cannot rely on the salesman's word that he informed me of this, as he could not even remember who I was four days later. I have never purchased a vehicle from a dealership when I have not test driven that exact car. Confusion in the wording aside, I think allowing a customer to test drive a fully loaded vehicle and then provide them with a downgraded version of what they initially experienced is extremely poor practice and unprofessional. Overall, my experience was extremely unsatisfactory and left me with a very negative experience of the dealership and car brand, as I am a first time Chevrolet purchaser. It upsets me greatly that I have to take this negative experience with me for the next three years of a lease with a company I now feel does not care about my satisfaction, therefore I cannot in good conscience recommend this dealership or brand to anyone. I feel cheated and purposely confused by the dealership, and that is the only recommendation that I can give to prospective buyers who ask my opinion. More

Awful time shopping for a new car I visited the dealership to purchase a new Suburban. The salesperson seemed like we were bothering him from the moment we started. He was not helpfu I visited the dealership to purchase a new Suburban. The salesperson seemed like we were bothering him from the moment we started. He was not helpful and rude. We left the dealership very unhappy and frustrated and purchased a car somewhere else. More