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Hawthorne Chevrolet

Hawthorne, NJ

4.8
5,355 Reviews
You'll find that here at Hawthorne Chevrolet we understand more than any other dealer what you want to accomplish when purchasing a new or pre-owned car or truck, and how you want the process to go. It's why we're THE largest Chevrolet new car dealership in NJ every year. It's also why we've been under the same ownership since 1927! Our average sales and service team member tenure is well over 15 years here, so we're all veterans who understand the meaning of things like loyalty, partnership, service, community, heritage. Know that here is where your next deal is, and we look forward to being of service to you soon!
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1180 Goffle Road

Hawthorne, NJ

07506

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Showing 5,355 reviews

April 14, 2018

No hassle. No pressure. Great customer service. I don’t know about anyone else, but when I have to shop for a new car or truck, I brace myself for a potentially unpleasant experience: Overly aggres More

by Liana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dingertopadre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Mongiardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tomiki Masso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe Rich was my finance guy. I never took his card.
April 14, 2018

Great turnaround and a Good Deal Brought my car in for an evaluation for trade in and within a day had a very attractive offer and 5 days later I had the car I wanted. More

by T. Witterschein
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dennis Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barna Jr
April 13, 2018

Very pleased Walked into the dealership just before closing and met Dennis Johnson. As we talked he told me “ buying a car is easy”. Boy was he right!!! Easiest ve More

by RANDYGILFORD
Recommend Dealer
Yes
Employees Worked With
Dennis Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2018

Awesome sales experience!! Gary Monnecka is a very professional and knowledgeable sales person. My buying experience was easy and completed very quickly. I highly recommend as More

by GREGNKMC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Mongiardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Monnecka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Taveras
April 11, 2018

Unethical, Unprofessional Sales Manager Is it common practice for the Sales Manager to sell a vehicle out from under the customer who is in negotiations with the Salesman and has put a depos More

by Susan Manalio
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
John Decrocker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Pacheco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2018 -

Hawthorne Chevrolet responded

For all of our customers, we know that there are varying levels of emotion involved, almost all of which are positive when it comes to our customers here. It's how we've become the largest volume Chevy dealer in the tri-state. While we always can replace a new car to make a customer happy when he/she gets to a car a little late, it is not possible with a pre-owned car or truck. If a customer decides to go beyond the "putting a deposit" on a pre-owned vehicle, and is willing to complete the purchase and take delivery the same day with $$ in hand and/or sufficient credit, then it's only good business for an establishment to move forward with that circumstance, and we stand by that decision, knowing other potential customers who read this will agree.

Apr 11, 2018 -

Susan Manalio responded

Dear Hawthorn Chevrolet, The response from the Dealership is proof positive that there is a serious problem with the Dealership's Customer Focus. Your response does not accurately reflect what I experienced at your dealership and it's obvious that you simply do not care due to the fact that you are defending the Sales Manager's actions. The "right" thing to do would of been to do your "homework" and apologize to the customer. This response certainly reflects poor customer service and nothing less than the Dealership's overblown Ego. I will be sure to share your response with GM Corporate as a followup to my most recent experience.

April 11, 2018

Glad we found Gary at Hawthorne Chevrolet! Since 2000, our Family has been working with Gary Monnecka, purchasing & leasing vehicles from Cadillac & GMC. Gary remains, professional, open & hone More

by zippyride
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gary Monnecka
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Top notch oil change! This is a very efficient dealership. They are very pleasant to deal with and answer all your questions. The customer waiting room is comfortable and w More

by STMNJ98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

routine service work was done while i waited it was the first time at this dealer was very satisfied with the work completed and the service writer More

by FALBERT164
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2018

Hawthorne Chevrolet I was very please with my dealings with Hawthorne Chevrolet. and with the salesman John Dingertopadre. I would have liked to have done a little bet More

by TCAMP22
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Dingertopadre
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2018

Not Just An Oil Change Consistent, good service provided by Service department at ever visit. Easy to make appointmebts. Clean waiting room. Vehicle serviced in timely manne More

by BMFAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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