Hawthorne Chevrolet

10/21 Booked on-line a service appt for 8 am Mon, rcvd a call saying cant do 8 am but 9 am is good, np. Bring a 2024 Suburban Z in for oil & tire rotation. Was told there is a software update also, shud tak call saying cant do 8 am but 9 am is good, np. Bring a 2024 Suburban Z in for oil & tire rotation. Was told there is a software update also, shud take hr, hr and a half, so I wait. At 11:45 my truck comes out (more than 2 1/2 hrs later)! Mechanic gets out of truck and says, "Software update didnt take". My info screen is blank! Im already over an hr late for an appt, so I take the truck and lv. The attached photo pops up & I fixed myself following directions. Haw Chevy service is a sh*tshow, no updates & no communication during service. Now I read a lady went thru same issue last week with oil change. Dont waste ur time replying since u made no effort to fix ur service dept oil change timing after last complaint. 10/23 This gets better, they called me yesterday and asked why I missed my appt! More

Should be Zero stars! STEER CLEAR! This dealership carries NO BUSINESS ETHIC. I dealt with Ulises as my salesman and went there specifically to see a used vehicle that I w STEER CLEAR! This dealership carries NO BUSINESS ETHIC. I dealt with Ulises as my salesman and went there specifically to see a used vehicle that I was very serious about which I expressed. Had it looked at by my own mechanic which I paid for. Test drove it with my family came to the agreement on a price, which they tried to change one day after I already had driven the vehicle, which I had proof of an email. The truck was also supposed to have two sets of keys which became a circus act of management telling me that I should pay $500 for an additional key even though that’s how it was advertised. Ulises tried to help with that situation and told me to give him some time to figure that out, which came to an end when I said forget about the key, let’s just make the deal and I was told to come in for an appointment with a bank check and to sign final paperwork after the weekend. Come Monday I was called by the salesman in the afternoon to tell me that they had sold the car for more money over the weekend. This is more than disgusting. If this was the last car dealership on the planet, I still would not go back there. This is proof of why people think car dealerships are filled with Sleeze xxxxx More

Kera is an awesome representative for Hawthorne Chevrolet. She knows her stuff and she is so helpful. This is one dealership that doesn’t do unnecessary repairs..Kera Will outline for you what need Chevrolet. She knows her stuff and she is so helpful. This is one dealership that doesn’t do unnecessary repairs..Kera Will outline for you what needs to be done at how many miles I can’t say enough about her! More

We have been going to Hawthorne Chevy for years and JR has always worked his magic to get us the deal we need. He always goes to bat for us and gets everything we asked for. He is also very professional a has always worked his magic to get us the deal we need. He always goes to bat for us and gets everything we asked for. He is also very professional and pleasant to work with. And so is the service desk when we need any work done. Hawthorne Chevy is the best dealership we've worked with! More

Been going here for years always great service great prices and the people here are wonderful prices and the people here are wonderful More

Jonathan Arjun is a professional and very understanding, he was very polite and understanding and a asset to your dealership. he was very polite and understanding and a asset to your dealership. More

Always easy to schedule a service appointment. All services explained. Short wait time . Friendly and knowledgeable personnel All services explained. Short wait time . Friendly and knowledgeable personnel More

Call broke down call up. Next day gave an Appointment.. I was out the same day. Next day gave an Appointment.. I was out the same day. More

Jonathan Arjun was very helpful and provided plenty information and insight He was very professional and I admire his patience with all of our questions, skill and knowledge about Chevrolet. He is an information and insight He was very professional and I admire his patience with all of our questions, skill and knowledge about Chevrolet. He is an asset to your dealership. More