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Hawthorne Chevrolet

Hawthorne, NJ

Overview
Employees
Reviews
Vehicles
4.8
5,348 Reviews
You'll find that here at Hawthorne Chevrolet we understand more than any other dealer what you want to accomplish when purchasing a new or pre-owned car or truck, and how you want the process to go. It's why we're THE largest Chevrolet new car dealership in NJ every year. It's also why we've been under the same ownership since 1927! Our average sales and service team member tenure is well over 15 years here, so we're all veterans who understand the meaning of things like loyalty, partnership, service, community, heritage. Know that here is where your next deal is, and we look forward to being of service to you soon!
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1180 Goffle Road

Hawthorne, NJ

07506

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Showing 5,348 reviews

February 16, 2025

Salesman took complete advantage of situation. Insisted glass has to be etched which cost me. No negotiating, tried to tell me there was a markup but it wasn't on sticker, did not know anything ab More

by Ski
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dennis Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 17, 2025 -

Hawthorne Chevrolet responded

Your experience is concerning to hear, and I apologize for any frustration caused during your visit. We strive for transparency and knowledgeable service, so it's disappointing that we fell short in this instance. Please feel free to reach out if you'd like to discuss further or have any unresolved concerns. Thank you, Jamie Brown - Customer Care Manager - 845-353-1919 x 3151

February 14, 2025

Quick and easy deal. They had what I was looking for and the price was right so off I went in my new Silverado that drives like a Cadillac. More

by Investco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carrie Bickford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Monnecka
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Hawthorne Chevrolet responded

We're delighted to hear that you found the perfect Silverado at Hawthorne Chevrolet and enjoyed a smooth purchasing experience. Thanks for choosing us, and we hope your new ride continues to impress!

January 27, 2025

I brought my 2024 Equinox in for an oil change. They charged me for 6 quarts of oil and it only takes 5. I usually change my own oil and I know it takes 5. The service manager said it takes 5.3 qua More

by tsontag60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service Manager
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Jan 28, 2025 -

Hawthorne Chevrolet responded

It's disappointing to hear about your experience with the oil change. We strive for accuracy and transparency in our services, so I apologize if we fell short this time. If you're open to discussing this further or have any other concerns, please feel free to reach out directly. Thank you, Jamie Brown - Customer Success Specialist - 8453531919

Jan 28, 2025 -

tsontag60 responded

I had my oil changed in August and Hawthorne Chevrolet put on the receipt 5 qts of oil. I drove cross country and had my oil changed at Henderson NV Chevrolet and they charged me for 5 quarts. I had my oil changed the other day at Hawthorne and they charged me for 6 quarts. 5 quarts brings my level to full and adding .3 quart makes no difference. I will not go back to Hawthorne Chevrolet because they lost my trust. I was seriously looking at trading in my 2020 Equinox and buying a new Malibu. I will look at another Chevrolet dealer and switch my service to Quality Chevrolet in Englewood for my 2024 Equinox.

December 10, 2024

great service erevytime i come in the service and treat me like old freinds it is a nice experience erevytime thanks u. More

by GUY472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 10, 2024 -

Hawthorne Chevrolet responded

Thank you for sharing your experience with us! We're happy to hear that our team at Hawthorne Chevrolet consistently provides great service and makes you feel like a friend. See you next time!

December 07, 2024

I bought my truck from Chuck Serra and it was a great experience he was the BEST. I went back for an oil change around September 2024 and was sold about $1,300.00 worth of repairs I did not need on my 20 More

by BillMc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chuck Serra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Hawthorne Chevrolet responded

It's disappointing to hear about your recent service experience, especially after having a great initial purchase. We strive for transparency and honesty in all our interactions, so it's concerning to learn that you felt otherwise during your visit. If you're open to discussing this further or have any questions, please reach out at your convenience. We'd love the chance to earn your trust back. Thank you, Jamie Brown - Customer Success Specialist - 8453531919

December 01, 2024

Robert Desimone is aces! So is Steve and Mike in the service department. Always professional and knowledgable. More

by Bob Colaneri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert DeSimone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Bickford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Decangi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2024 -

Hawthorne Chevrolet responded

Bob, thank you for recognizing Robert, Steve, and Mike at Hawthorne Chevrolet! We're delighted to hear about your positive experience with our team.

November 22, 2024

Did what they said they would do. On time. Dropped it off and picked it up at the end of the day. More

by RUSSBUEHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Decangi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Geyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kochan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Hawthorne Chevrolet responded

Russbuehler, it was our pleasure to assist you. Thank you from all of us here at Hawthorne Chevrolet!

November 22, 2024

Came in for an oil change and 30000 mile service. Details and cost of service were very well explained. Went above usual service to clean out unusual amount of debris in engine area. More

by PLSGRNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Hawthorne Chevrolet responded

We're delighted to hear that our team at Hawthorne Chevrolet provided clear explanations and went the extra mile during your service visit. Thank you for choosing us, and we look forward to assisting with any future needs!

November 19, 2024

Quick service every time with reasonable pricing and it helps they can shuttle you there and back. More

by dkdariusz885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kera Lenart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2024 -

Hawthorne Chevrolet responded

Thanks so much for your feedback. We look forward to your next visit to Hawthorne Chevrolet!

November 19, 2024

We always have a good experience at Hawthorne Chevrolet service. Very honest and dependable. Highly recommend. More

by MKATEC123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Hawthorne Chevrolet responded

Thank you for recommending Hawthorne Chevrolet! We're delighted to hear that our service team consistently provides honest and dependable experiences. We look forward to serving you in the future!

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