Hawk Subaru of Joliet - Service Center

Quality Care and Customer Service I felt very taken care of at Hawk Subaru. Justin Woods and Justin Kielma were very friendly, and they provided a detailed description of the service I felt very taken care of at Hawk Subaru. Justin Woods and Justin Kielma were very friendly, and they provided a detailed description of the service they would be rendering. Once the service was complete, I was provided with a comprehensive report of the car's condition before it was inspected -- and the maintenance that was completed as a result. I highly recommend this facility. I am very happy with the service. More

Great service Technicians went above and beyond to remove a resin material that had been splattered on my car. I appreciate the extra efforts and the car looks gre Technicians went above and beyond to remove a resin material that had been splattered on my car. I appreciate the extra efforts and the car looks great! More

Standard service No problems with the general service, but I’d asked them to reattach one of the shopping bag hooks in my trunk that came out & nothing was done which No problems with the general service, but I’d asked them to reattach one of the shopping bag hooks in my trunk that came out & nothing was done which is disappointing. Love those bag hooks - missing the one is a hassle. More

Oil change and tire rotation went as expected. I had a 10:30 am appointment and the service took 1.5 hours. Seems like a little more time than it should have. I would have given a 5 star rating i I had a 10:30 am appointment and the service took 1.5 hours. Seems like a little more time than it should have. I would have given a 5 star rating if I was out sooner. More

Positive experience The service department was great! My service writer Justin kept me up to speed on the status of my vehicle and they provided me with a loaner vehicle The service department was great! My service writer Justin kept me up to speed on the status of my vehicle and they provided me with a loaner vehicle since my part was in backorder. It was over all a very positive experience! More

Recent service I am always treated respectfully when I work with the service department. They are prompt to acknowledge me when I arrive. My phone calls and emails a I am always treated respectfully when I work with the service department. They are prompt to acknowledge me when I arrive. My phone calls and emails are returned quickly. More

Excellent service and assistance Service was excellent and really listened to my concerns and found affordable ways to solve them. Listed some options depending upon what they discove Service was excellent and really listened to my concerns and found affordable ways to solve them. Listed some options depending upon what they discovered. Appreciate that. More

Very Efficient Service I went in with an issue with the windows on my Subaru. I also had a recall that needed to be taken care of. As the attendant pulled the car in, two ot I went in with an issue with the windows on my Subaru. I also had a recall that needed to be taken care of. As the attendant pulled the car in, two other mechanics came up and very quickly were able to determine the problem, which took less than a minute to fix. They kept the vehicle to take care of the recall and called when the work was done. My car also had a complimentary car wash. Very pleased at this bo cost visit. Appreciate being able to schdule appointment online. More