Hawk Subaru of Joliet - Service Center

Change of Tire I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with bubble in tire was a unique one and as we know it probably not under any warranty or so we were told. Car only had 6000 miles so we requested a change via Subaru’s customer service 800 number. Hawk Sales Manager - Rocco and his service team led by Calvin and Justin were superb. Got the case resolved in a day giving us a new tire. I had always heard that Subaru makes great products, but now I am convinced they provide excellent service too. Thank you and my son really thanks you as at his young college going age every penny counts so not having to fork out another $200-$300 for a tire on a brand new car was a blessing. In times where customer service is deteriorating rapidly I got three people on the phone in a span of 3-5 mins to resolve the case. Sincere appreciation!!! More

Great first experience My service on my Subaru was completed at Hawk Mazda due to construction. This was my first service experience with my Subaru & with the Hawk dealersh My service on my Subaru was completed at Hawk Mazda due to construction. This was my first service experience with my Subaru & with the Hawk dealerships. Everyone was super friendly, listened and explained my vehicles service outcome. Comfortable waiting room with nice amenities. Can’t wait to see the new location! More

Great service Work was done extremely fast and correct even got a free car wash . Had tires rotated and car inspected including the brakes . Have a copy of the insp Work was done extremely fast and correct even got a free car wash . Had tires rotated and car inspected including the brakes . Have a copy of the inspection report. LOVE my Subaru Impreza More

The air was blowing warm air. It seems to be working. It was in 3 times for the same issue. The 3rd time I was given a loaner car that I was grateful for because I live about 40mi It seems to be working. It was in 3 times for the same issue. The 3rd time I was given a loaner car that I was grateful for because I live about 40miles away. More

Happy customer Needed service done for my ascent. From start to finish the service was 10/10. Very happy with the quality service department hawk subaru has. Needed service done for my ascent. From start to finish the service was 10/10. Very happy with the quality service department hawk subaru has. More

great place to do business We appreciate their consistent attention to detail & their thorough assessment of any issues we come in with. They are prompt and professional during We appreciate their consistent attention to detail & their thorough assessment of any issues we come in with. They are prompt and professional during each visit. More

Another efficient service and vehicle inspection. This Subaru team always deliver the highest in customer satisfaction for me. From the booking vehicle in stage all the way through to collection of th This Subaru team always deliver the highest in customer satisfaction for me. From the booking vehicle in stage all the way through to collection of the vehicle, extremely professional team. More

Great I have not driven my car my car since February and was told I did not need an oil change, only the recall required on my Subaru Crosstrek. I have not driven my car my car since February and was told I did not need an oil change, only the recall required on my Subaru Crosstrek. More