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Hawk Subaru of Joliet - Service Center

Plainfield, IL

4.8
659 Reviews

659 Reviews of Hawk Subaru of Joliet - Service Center

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September 02, 2019

Quick and efficient. Got to dealer earlier than scheduled spptmt. Technician called in so gave me a loaner car until my car was finished. Car was done by 4:30pm. More

by JEHONKISZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I think it was justin
Sep 03, 2019 -

Hawk Subaru of Joliet responded

We love hearing this! Thanks so much for choosing Hawk. Take care!

August 30, 2019

Great Service Department The service department personnel are helpful and easy to work with. Justin knows me and my vehicle so he can understand my questions. My Outback was More

by BMCNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
Aug 30, 2019 -

Hawk Subaru of Joliet responded

Thanks for letting us know about your experience! We hope to see you again soon when our new state of the art facility opens! Brittany Hawk Subaru Delivery Specialist & Customer Service experience manager

August 26, 2019

Fantastic! The service department and Justin Kielma went out of their way to make sure my service experience was a pleasant one. I was able to make an appointmen More

by BRUCELEINEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
Aug 27, 2019 -

Hawk Subaru of Joliet responded

Thanks for choosing Hawk! We appreciate you greatly. Have a great day. Brittany Hawk Subaru Delivery Specialist

August 22, 2019

OK but??? The service was great but the facility wasnt. Not enough space to wait. People were standing and couldnt sit. Only one bathroom, which was occupied More

by Cargerb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Only talked to service guys.
Aug 22, 2019 -

Hawk Subaru of Joliet responded

Hi, Thanks for your feedback. We are currently on the verge of Mazda and Subaru's big move to our new state of the art facility, located off route 59 and Caton Farm Rd. I can understand your frustration and offer my apology for your experience. I hope you give us another chance to show you Subaru products, and I can personally give you a tour of the new building and introduce you to service and our waiting area once we get there! We appreciate your business and hope to see you again. If there is anything I can do please contact me, Brittany @ 708-203-3341. Have a wonderful day, Brittany Hawk Subaru Delivery Specialist

August 20, 2019

Subaru Service Hawk service always takes the time to ensure the service is complete to the satisfaction of the customer. Customer comfort is important and they are h More

by PJK1707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Kielms, Jerry Castillo
Aug 20, 2019 -

Hawk Subaru of Joliet responded

Thanks so much for the review! We are honored to serve you. Take care.

August 14, 2019

Always pleasant to deal with Always very accommodating and efficient in the service department during any service from and oil change to major maintenance. The waiting room is al More

by KNEWMAN9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don in service
Aug 15, 2019 -

Hawk Subaru of Joliet responded

Glad to hear your visit was so smooth! We love hearing feedback. Hope you have a great day!

August 08, 2019

They were great The Hawk service department was able to schedule me in short notice and had me in and out in near Olympic time! Justin Woods is a fantastic service c More

by JOLIETJARHEAD83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Woods
Aug 09, 2019 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience. Thank you and we hope to be of service to you again!

August 06, 2019

Excellent Very professional. They let you know what is going on while you are waiting. I was surprised to learn that my first oil change was free. Nice people t More

by SWITZ44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin, Rocco Massarelli, Michael Widuch, Shaun Shore
Aug 07, 2019 -

Hawk Subaru of Joliet responded

Thanks for the nice words! We hope to see you back again real soon. Take care!

Aug 08, 2019 -

Hawk Subaru of Joliet responded

Thank you for sharing this feedback! We are happy that our team could provide top notch service to you! Feel free to reach out to us if you need anything. Have a fantastic day!

August 02, 2019

Great service advisor that kept me informed! Easy to get an appointment. Great service advisor that kept me informed every step of the way. Reasonable prices for service, quick and efficient. More

by DAVIDMVINCENT1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JUSTIN KIELMA
Aug 06, 2019 -

Hawk Subaru of Joliet responded

David, we are glad we could help! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 02, 2019

Car service Brought car in for routine service. The service rep was very pleasant and explained what the service would include. When service was done he expla More

by MSLAT23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Wood
Aug 06, 2019 -

Hawk Subaru of Joliet responded

Hi, we're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

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