Hawk Subaru of Joliet - Service Center

New Vehicle WeOwe Service Appointment I arrived on time for my appointment. They had me sit in their waiting room for over 10 minutes as they got ready to check me in. Thought it was str I arrived on time for my appointment. They had me sit in their waiting room for over 10 minutes as they got ready to check me in. Thought it was strange since there was no one ahead of me. Actually, after sitting for too long, I finally got up and walked back to the service desk because I thought they had forgotten about me. It did seem to be the case, because the service advisor then immediately checked me in. Not a good start. Anyway, the rest of the service went well. They did a good job on installation of my We Owes. This is my second visit to this location's service department (once previously with my other vehicle). Both times they appeared sorta disorganized, possibly because they are new and getting their bugs out. Hopefully with time and experience, they'll improve. More

Excellent service! Always have a great experience with the service team. They are customer service focused. Easy to talk with and work with when we need a service appoin Always have a great experience with the service team. They are customer service focused. Easy to talk with and work with when we need a service appointment. I’ve ordered parts and the parts department is also great. The faculty is new and high tech. More

Great service Always a pleasant service experience at Hawk. They make the service experience very easy. The service team even recommended service me for my next ser Always a pleasant service experience at Hawk. They make the service experience very easy. The service team even recommended service me for my next service visit, which is great knowing what is to be expected to be done next time. More

Painless! Always painless to have to get maintenance on my Subaru! Justin is always so friendly and helpful. I can always get it in when its convenient for me. Always painless to have to get maintenance on my Subaru! Justin is always so friendly and helpful. I can always get it in when its convenient for me. More

Great service and great personnel cleanliness of the facility is great l will always go there for service and l will recommend . Thank you nothing else to s service and great personnel cleanliness of the facility is great l will always go there for service and l will recommend . Thank you nothing else to say More

window motor My first stop at the new Hawk,had a simple repair to address... handled quickly in and out.. Actually with I 55 so close by ,its a quicker trip to the My first stop at the new Hawk,had a simple repair to address... handled quickly in and out.. Actually with I 55 so close by ,its a quicker trip to the dealer now,for me. I asked for a loaner to run around in while car being repaired. OMG I got a new Forester SPORT with six miles on it. Now the fun started ,I don't even care about getting my Forester back now with only 32K miles on it. So, i did this running around shopping everywhere for the holidays,with new forester ,I couldn't find in the parking lot. I returned the new car in the morning without my ID case which somehow got lost. Still a good day,thanks hawk team More

Very Easy Process and Great Staff Customer service representative at Rt 59 Joliet and Caton Farm location excellent. His name was Hootan Nour. I was a walk in and was taken care of Customer service representative at Rt 59 Joliet and Caton Farm location excellent. His name was Hootan Nour. I was a walk in and was taken care of right away. Very nice waiting area. More

Pretty solid came here to get an oil change and tire rotation, everything went well. Took about an hour. The inside section was very nice, lots of snacks and drink came here to get an oil change and tire rotation, everything went well. Took about an hour. The inside section was very nice, lots of snacks and drinks. More

Excellent Service! Hawk Subaru facility at Plainfield is a brand new facility. However, the staff is very well trained, cordial and willing to help you. They have a nic Hawk Subaru facility at Plainfield is a brand new facility. However, the staff is very well trained, cordial and willing to help you. They have a nice waiting room, close to the showroom with everything you need. My car was serviced on time, and all the advices were very welcome! Definitely, it is a place to come back to my car services. More

Easy in, easy out. Service was performed in a timely fashion. All good. Nice new facility. Only problem is this new facility is probably ten to fifteen minutes further Service was performed in a timely fashion. All good. Nice new facility. Only problem is this new facility is probably ten to fifteen minutes further than old building making it a forty five minute trip. More