Hawk Subaru of Joliet - Service Center

excellent work done professional,helpful and very willing to serve. service dept. good work and quick service on my used subaru auto very helpful in all aspects of deale professional,helpful and very willing to serve. service dept. good work and quick service on my used subaru auto very helpful in all aspects of dealer visit More

Took the car in because we had dead battery twice on our Subaru. The team is wonderful and kept us updated. They even washed our car. So happy we get such kindness Subaru. The team is wonderful and kept us updated. They even washed our car. So happy we get such kindness More

The gentleman at the service desk was outstanding and very poliete. The poblem it brought car in for wasnt fixed. So i habe 2 bring the car back. My ps pump was replaced but no movement on the turbo. Als very poliete. The poblem it brought car in for wasnt fixed. So i habe 2 bring the car back. My ps pump was replaced but no movement on the turbo. Also i think i still smell an oil leak. More

Frustration Based on communication from the service consultant, I believe too much of my 2.5 hour wait was not for the original requested repair, but for a mechan Based on communication from the service consultant, I believe too much of my 2.5 hour wait was not for the original requested repair, but for a mechanic to search for additional repair business to propose to me. After I paid for the scheduled service, I proceeded to try and exit the service bay but my car would not start. I was very frustrated as in the five years I have owned the car prior to THAT moment, it started without fail every single time. I returned the keys to the consultant and expressed my dissatisfaction, after an additional .5 hours the vehicle was again presented to me as done. It started and has continued to start every time since thus far. Three hours total for a scheduled oil change and spark plug (4) replacement seems far too long. More

Just bought new Forester and brought in for paint protection. Brittany was awesome and extremely knowledgeable re: all features of vehicle! Brittany should regularly train sales staff on features so protection. Brittany was awesome and extremely knowledgeable re: all features of vehicle! Brittany should regularly train sales staff on features so they can answer all customers questions. More

Walk in oil change on a Saturday! I was able to get a walk in oil change very quickly on a Saturday. I was told it might be a 3-hour wait since they were completely booked, but I was w I was able to get a walk in oil change very quickly on a Saturday. I was told it might be a 3-hour wait since they were completely booked, but I was willing to wait since I had about a 40 minute commute to the dealership. This team was able to service my vehicle within less than hour. Pleasantly surprised. Great, seamless experience. More

Quick,friendly service. Friendly greeting. Had my car turned around much faster than I expected. They washed the car as well. They could have done a little better job on t Friendly greeting. Had my car turned around much faster than I expected. They washed the car as well. They could have done a little better job on that (a lot of dirt on the back. Looks like it was taken thru an automatic washer) but over all I'll be back. More

Hawk Subaru took care of my car. I appreciate the feedback the Service Advisor provides on my car, especially on my tires. There are many potholes and knowing my tire pressure and tires are good is feedback the Service Advisor provides on my car, especially on my tires. There are many potholes and knowing my tire pressure and tires are good is comforting. Thank you! More

Very courteous. First time customer, new to the area. I will definitely be a Hawk Subaru customer from here forward. They did a full inspection of my car and got me First time customer, new to the area. I will definitely be a Hawk Subaru customer from here forward. They did a full inspection of my car and got me up to speed as to what will be needed when. Loved the car wash, thank you! More

I'm very grateful that they wash the outside of my car but I thought that they vacuum the inside of the car as well. I had contacted the service department and asked for the car to be detailed on the insi but I thought that they vacuum the inside of the car as well. I had contacted the service department and asked for the car to be detailed on the inside as well and they had no problem paying for it but that did not happen. I have to call back yet again to schedule the factory defect of a hair or something underneath my top coat of paint which turns out to be on the passenger rear door versus the passenger front door. More