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Hawk Subaru of Joliet - Service Center
Plainfield, IL
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of Hawk Subaru of Joliet - Service Center
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April 26, 2020
Top notch service center As always, another great experience at Hawk Subaru of Joliet. This service was my big 30,000 miler and it went off without a hitch. As always, another great experience at Hawk Subaru of Joliet. This service was my big 30,000 miler and it went off without a hitch. More
by THEJULESJUSTUS
Verified CustomerEmployees Worked With
Jeff Colbert
April 23, 2020
Great Service Hawk Subaru Service Department Being able to make a service appointment on line is quick and easy. When I bring my car in for maintenance, the paper Hawk Subaru Service Department Being able to make a service appointment on line is quick and easy. When I bring my car in for maintenance, the paperwork is ready and the personnel are familiar with my car and its service needs. They make suggestions for additional maintenance I might want to consider. There is absolutely no pressure to agree to more work than originally requested. They offer a loaner car. The work is completed at the promised time. I receive text updates during the day and a call when my car is ready. The car wash is a definite plus. I love picking up a clean car. More
by MVJ27
Employees Worked With
Service: Kelvin Nunez, Jeff Colbert
April 22, 2020
Oil Change/ Wipers Replacement This was my second visit to get my oil changed and I also needed new windshield wipers. The service was great as it was on my first visit. The wait wa This was my second visit to get my oil changed and I also needed new windshield wipers. The service was great as it was on my first visit. The wait was only one hour and the price is reasonable. More
by JEWEL4496
Employees Worked With
Jeffrey Colbert
April 21, 2020
Seconds after driving into the service entrance, I was greeted by a service agent who was wearing gloves (bc of COVID) and maintained a respectable distance. They registered me quickly and took the car fo greeted by a service agent who was wearing gloves (bc of COVID) and maintained a respectable distance. They registered me quickly and took the car for service. The waiting area was very clean and accommodating (I needed an outlet and there was a chair next to one). They finished in less time than they “promised” which made me happy too. They didn’t try to oversell me anything, at the same time, they let me know what their suggestions were. Definitely our new dealership! More
by cherri.minaeri
Employees Worked With
Jeffrey Colbert
April 16, 2020
Experience was OK Northing was said to me about what precautions are being taken in your dealership due the COVID-19 pandemic. Are your techs wiping down the steering w Northing was said to me about what precautions are being taken in your dealership due the COVID-19 pandemic. Are your techs wiping down the steering wheel, door handles, for example, after servicing? More
by FRED110
Employees Worked With
No idea who I worked with. There was little or no communication; OK with me due to COVID-19
April 10, 2020
Serviced vehicle at new location. Subaru service staff outstanding. Facilities clean, waiting room spaced out for pandemic and staff very helpful. Went for one recall and following inspection had several outstanding. Facilities clean, waiting room spaced out for pandemic and staff very helpful. Went for one recall and following inspection had several issues addressed over several days and three trips to new location. More
by GREGORYSTOUT
Employees Worked With
Jeff in service
April 09, 2020
Always friendly and knowledgeable. Never a problem bringing my car in at any time. They always make sure to wash my car so it is clean when I get it back. Great staff! bringing my car in at any time. They always make sure to wash my car so it is clean when I get it back. Great staff! More
by AAJREZEK
Employees Worked With
Shaun Shore, Chris Tsaliangos, Brittany Dole, Tom Saieg
April 08, 2020
Basic car service(oil change) For the price i will probably go back to doing my own oil changes. Last fall bought new tires for my subaru with the understanding (and being told by For the price i will probably go back to doing my own oil changes. Last fall bought new tires for my subaru with the understanding (and being told by the dealership) that tire rotations will be free when i come in if i need it. They now have ‘decided not to honor that policy’ and now give a roadside assistance program instead. Will probably never use the roadside assistance even with a flat. B-s in my book. Now its an oil change PLUS the cost of tire rotation. Had i known this ahead of time would have done tires near me to patronize local business instead. I should have known better. Still really love the car, just sad the direction all these car dealers are headed. More
by Nobody important
Employees Worked With
Dont remember who i worked with.
April 07, 2020
Everything went very smoothly and they were all wonderful. Kelvin and Jeff are the best. And Mike in sales was fantastic as well as Chris the sales manager wonderful. Kelvin and Jeff are the best. And Mike in sales was fantastic as well as Chris the sales manager More
by TWIGGINN
Employees Worked With
Kelvin Nunez, Jeff Colbert, Michael Widuch, Chris Tsaliangos, Brittany Dole
April 01, 2020
Overall, I am satisfied the work was professionally performe Excellent and professional staff. I always have confidence in service performed. Our 2014 Outback has performed well over the years and we expect to Excellent and professional staff. I always have confidence in service performed. Our 2014 Outback has performed well over the years and we expect to hang on to it for a while. More
by BUGNITSCMN5
Employees Worked With
Brian Biddle
