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Hawk Subaru of Joliet - Service Center
Plainfield, IL
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of Hawk Subaru of Joliet - Service Center
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June 12, 2020
Great experience from beginning to end. service writer was great. Super quick service. Went in for oil change/tire rotation and tire repair. Would go back was great. Super quick service. Went in for oil change/tire rotation and tire repair. Would go back More
by GRECCA.GONZALEZ
Verified CustomerEmployees Worked With
Justin Kielma
June 11, 2020
Polite, timely,not pushy I was disappointed that staff weren’t wearing masks. My service guy put one on when he saw mine. No one else had one on. Seating in the waiting Area I was disappointed that staff weren’t wearing masks. My service guy put one on when he saw mine. No one else had one on. Seating in the waiting Area was sufficiently separated though. I am a senior so I am sensitive to the coved situation. My service rep was polite and helpful and the work was completed in a timely manner. I’ll be back. More
by HARRY5MIND
Employees Worked With
J. Colbert
June 11, 2020
Oil Change New facility is great. Personnel are quick to assist you and prices are not too high but statistically, you do pay a little more at a dealership, but New facility is great. Personnel are quick to assist you and prices are not too high but statistically, you do pay a little more at a dealership, but they provide such great service I do not mind it. My only issue was that nobody was wearing masks. I had a mask on when I arrived and assumed others would put them on at least when customers were in the area, but I did not see that. The gentleman who was assisting me even mentioned about precautions they were taking regarding COVID-19 and I know the guidance on masks has been a topic of debate even within the scientific community but with everything opening back up and cases spiking as a result, you would think personnel dealing with customers from quite literally anywhere would also be wearing masks too. More
by RODNEY
Employees Worked With
I don't recall the service specialist I spoke with. , Brittany Dole
June 10, 2020
When I come in for service for my car, I’m greeted with a smile and courtesy. They’re attentive to finding out what services I may need or want. Glad to go back again and again. smile and courtesy. They’re attentive to finding out what services I may need or want. Glad to go back again and again. More
by INLINE6_2026
Employees Worked With
Kelvin Nunez
June 10, 2020
Blue tooth connections Great job by Justin K and the teach Kris B to determine what the ongoing issue was and addressed it. Justin is always cheerful and determined to get t Great job by Justin K and the teach Kris B to determine what the ongoing issue was and addressed it. Justin is always cheerful and determined to get to any issue and have it resolved. I ask for him. More
by CZAJKOWSKI491
Employees Worked With
Justin Kielma and Tech - Kris B
June 10, 2020
Recall I came for recall of P/S airbags ODS sensor fail, it was replaced with N/C. Also recall for rear coil springs was replace with N/C I didn't know they I came for recall of P/S airbags ODS sensor fail, it was replaced with N/C. Also recall for rear coil springs was replace with N/C I didn't know they had it for recall. Glad I came! thank you! More
by pata3011
Employees Worked With
Mike Hayes
June 09, 2020
excellent service all around excellent service from start to finish; I have 3 Subarus and highly recommend this dealership; always helpful staff with excellent work; will return i excellent service from start to finish; I have 3 Subarus and highly recommend this dealership; always helpful staff with excellent work; will return in future More
by D.MORIMOTO
Employees Worked With
Justin
June 05, 2020
Yes ! This is great service provided and on time with additional maintenance that was not initially includedThis is my first time and highly recommended doing service again at hawk Subaru. additional maintenance that was not initially includedThis is my first time and highly recommended doing service again at hawk Subaru. More
by BRIJ1973
Employees Worked With
Kayla Miller
June 05, 2020
I LOVE the service team at Hawk.Very attentive, helpful, I LOVE the service team at Hawk. Very attentive, helpful, communicative, and courteous. Even the sales manager checked in on me to make sure I was g I LOVE the service team at Hawk. Very attentive, helpful, communicative, and courteous. Even the sales manager checked in on me to make sure I was getting taken care of. I totally trust them with my car. More
by Tcruz
Employees Worked With
Justin, Chris Tsaliangos
May 25, 2020
Jason went above & beyond in taking care of our airbag problem! A complete new seat! So very appreciated! And of course a beautiful wash to come home! TY so very much! Truly Awesome! problem! A complete new seat! So very appreciated! And of course a beautiful wash to come home! TY so very much! Truly Awesome! More
by MTSLAYMAN
Employees Worked With
Jason in service
