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Hawk Subaru of Joliet - Service Center
Plainfield, IL
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of Hawk Subaru of Joliet - Service Center
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November 19, 2020
The service department was more than courteous during my service visit. I haven’t been disappointed with Hawk Subaru yet. I’ve had my forester sport for over a year and I’ve had nothing but the best service service visit. I haven’t been disappointed with Hawk Subaru yet. I’ve had my forester sport for over a year and I’ve had nothing but the best service. Thank you Hawk!! Jim Montgomery Il. More
by JETHERIDGE0
Verified CustomerEmployees Worked With
Michael Widuch
November 16, 2020
Jeff is the absolute best. He explains everything thoroughly and honestly. He's always willing to go beyond what is expected and I leave knowing that my vehicle was well taken care of. thoroughly and honestly. He's always willing to go beyond what is expected and I leave knowing that my vehicle was well taken care of. More
by ERINMCOX94
Employees Worked With
Jeff
November 13, 2020
Love both the sales and service departments. Friendly and efficient. Kayla Miller is the best. I have recommended Hawk Subaru to several friends. Best dealership I have ever known. efficient. Kayla Miller is the best. I have recommended Hawk Subaru to several friends. Best dealership I have ever known. More
by TBEARCOLL
Employees Worked With
Rocco Massarelli, Kayla Miller
November 10, 2020
Service was fine. I went in for a recall on my 2018 Forester, only took an hour. Friendly service from Jeff. I had called about two week prior to coming in to inquire how long the service would take. Forester, only took an hour. Friendly service from Jeff. I had called about two week prior to coming in to inquire how long the service would take. The person I talked to could not get in touch with the mechanics that would do the work and took my number and told me they would call me with an answer.....that never happened so I just made an appointment. More
by SKIPKRUPINSKI
Employees Worked With
Jeff
November 06, 2020
It was a good experience. I was disappointed to see another service tech dismiss another customer 3x without giving her any information. He just kept repeating himself. It came across as condescending another service tech dismiss another customer 3x without giving her any information. He just kept repeating himself. It came across as condescending. Fortunately a different service tech answered her questions and had honest answers for her. More
by klorden
Employees Worked With
Chris Tsaliangos, Tom Saieg
November 05, 2020
What a great service department. Jeff was great guy to speak with about my car maintenance. I'll be taking my car back to Jeff for all my future repair needs. speak with about my car maintenance. I'll be taking my car back to Jeff for all my future repair needs. More
by richiej75
Employees Worked With
Jeff Colbert
November 03, 2020
After the service, the car was washed. It would have been great if it had been toweled off. Left streaks. Also, we received a post card stating that if we brought in a picture of our pet we would get a 10% great if it had been toweled off. Left streaks. Also, we received a post card stating that if we brought in a picture of our pet we would get a 10% discount and a bag full of pet supplies. The man who wrote the order said that that promotion had expired. It states that it was good until Nov. 15. After the service, another person said that he would honor the promotion so we did get the discount. However, no pet supplies. ???? More
by OSC10
Employees Worked With
Service Dept.
November 02, 2020
I went in for an oil change and to replace my battery on my remote. When oil change was done your service person asked me if I wanted it washed ( you have have always done this, I’ve never been asked. It w my remote. When oil change was done your service person asked me if I wanted it washed ( you have have always done this, I’ve never been asked. It was washed but left wet dripping, which you guys have never done that before. Than I had to go to another window to get the battery taking longer.plus I can’t believe I paid 75 dollars and change for an oil change only. He also told me I need it a new filter, why didn’t he ask me before so that that could have done it at that time?! More
by NOEMIBRADY
Employees Worked With
Don’t remember his name
October 29, 2020
2015 Subaru Legacy was brought in for an oil change and routine maintenance. I also spoke to the staff (Jeff Colbert) about a recent letter we received about a recall from Subaru for our vehicle pertaining routine maintenance. I also spoke to the staff (Jeff Colbert) about a recent letter we received about a recall from Subaru for our vehicle pertaining to the exhaust system. I showed the letter to Jeff when I checked in. I was told they would check it. I assumed it was checked but when I read the report when I got home it stated the recall could not be completed, no explanation from anyone. I was not happy. We purchased the Legacy from Hawk and have had all the maintenance done at Hawk for the past five years. I will call to get information. I assume I will have to schedule another appointment. More
by GROJO0823
Employees Worked With
Jeff Colbert
October 26, 2020
Great service ! Looked over our Outback and suggested the service needed. They gave me a loaner vehicle while service was done on vehicle. Agin Great Service !!! service needed. They gave me a loaner vehicle while service was done on vehicle. Agin Great Service !!! More
by JOHNSKURE
Employees Worked With
Service Dept.
