Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Subaru of Joliet - Service Center
Plainfield, IL
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
659 Reviews of Hawk Subaru of Joliet - Service Center
Sort by
April 20, 2022
Great customer service, the staff is friendly and the service is quick. Always a good experience. They spend time explaining everything and costs. service is quick. Always a good experience. They spend time explaining everything and costs. More
by Gv999
Verified CustomerEmployees Worked With
Renee miller
April 18, 2022
Timely good service. Waiting room is nice. Enjoyable interactions with the service staff. You should list the service staff in the Rate People You Worked With. Waiting room is nice. Enjoyable interactions with the service staff. You should list the service staff in the Rate People You Worked With. More
by GLAGOLA
Employees Worked With
The service staff that is not listed.
April 10, 2022
Great service, good value. They have a very comfortable waiting area where you can get work done while you wait or you can use there shuttle. Service advisors keep you updated, They have a very comfortable waiting area where you can get work done while you wait or you can use there shuttle. Service advisors keep you updated, overall great service More
by rhazen86
Employees Worked With
Louis Figueroa, Renee Millsr
April 07, 2022
this dealership does not take pride in their workmanship. Took car here in January for hesitation in transmission and AT oil light, traction control light, ABS light on and flashing brake light on. Had to Took car here in January for hesitation in transmission and AT oil light, traction control light, ABS light on and flashing brake light on. Had to go to different dealership after they repaired issue because car sounded worse than it did when it went in. Hawk replaced both rear wheel sensors, both rear wheel hub assemblies and transmission control valve. The other Subaru dealer found the transmission was bad as well as one of the rear wheel hub was bad. They replaced the transmission and the bad rear wheel hub. Last week Hawk had to replace one of the rear wheel sensors. This was just replaced in January, or was it? At least it was on the invoice. Communication was terrible back in January so I requested a different advisor. Even though they said okay, I got the same one. More
by ALPEREZ9892
Employees Worked With
Luis
April 06, 2022
Luis and everybody at Hawk Subaru of Joliet were very kind, professional and patient. Very pleasant experience. Arrived, the paperwork for my loaner was fast and easy and I was out quickly. Luis kept in kind, professional and patient. Very pleasant experience. Arrived, the paperwork for my loaner was fast and easy and I was out quickly. Luis kept in touch with me and walked me through what was done on my car during inspection. More
by ngruszka
Employees Worked With
Luis
April 05, 2022
Everyone there is awesome! Every time I step into the building they make sure I feel welcomed and at home! overall a 10/10 Every time I step into the building they make sure I feel welcomed and at home! overall a 10/10 More
by JEHU58
Employees Worked With
Rocco Massarelli, Jessie Hentsch, Shaun Shore
