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Hawk Subaru of Joliet - Service Center

Plainfield, IL

4.8
659 Reviews
Call Service Center (779) 260-4000

659 Reviews of Hawk Subaru of Joliet - Service Center

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October 27, 2022

Went for oil change tire rotation, sat for hour and half just for them to charge me for rotation and not do it, no air in tires, and everything was green on the report as if they checked anything to begin w More

by Milkman17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kelvin, Jeff
Report | Print
Nov 06, 2022 -

Hawk Subaru of Joliet responded

We would like to have a better understanding about your experience. Please reach out to us at (815) 725-7110 at your earliest convenience and we will do our best to resolve this with you.

Nov 07, 2022 -

Milkman17 responded

I Don’t talk to crooks

October 25, 2022

Hawk sold me a car they refuse to service. Many issues of internal problems on internet. All of which have occurred in my lemon. Hawk trash service dept. will not even return calls even whe More

by Pjhensley68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Woltman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Massarelli, Jessie Hentsch, Dan McCarthy, Jerry Castillo, Chris Tsaliangos, Kayla Miller
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Nov 06, 2022 -

Hawk Subaru of Joliet responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Customer Care Manager, Kelvin Nunez at (815) 725-3789 to speak to our manager directly. Take care!

Nov 06, 2022 -

Pjhensley68 responded

How funny, my car has not operated since I picked it up with the assurance that a broken radio volume knob has crippled my car. Never once did your service manager return my call. Even when I called before I picked up my vehicle and was told he was busy with customers and would return my call. 2 minutes later when I walked in, saw him sitting in his office with another employee laughing and most certainley not helping a customer! I have to put a battery charger on my Subaru for a power drain that is clearly a large issue listed all over the internet, as well as my broken winshield that is another common issue. If you would like to call me as I have called you hundreds of times without on return call, please feel free. Im so done with this car Im getting rid of it. Its not safe to drive and thats because you let a customer drive away in something that your service dept didnt want to be bothered with. Truely Shameful!

Nov 09, 2022 -

Pjhensley68 responded

So after 3 more days with a car that isnt safe to operate assured by Hawk Auto they have no intention to help a customer in need. Its comical to make a public statement offering to help?? DO NOT BUY FROM HAWK AUTO!!! Protect your family and use a reputable dealership!

Nov 14, 2022 -

Pjhensley68 responded

Still never so much as a text😂 Funny to publicly offer to help and then do what they do best, Nothing! Hawk Auto is a garbage business! Do Not Buy A car from Hawk!!!!!!!!!!

Nov 21, 2022 -

Pjhensley68 responded

I have to charge my New Subaru everyday or the car wont run. Never a word from Hawk Auto! Hawk Auto is not a good dealership! Spend your money somewhere else where the dealership actually cares about people more than the sale!

Dec 08, 2022 -

Pjhensley68 responded

Still never heard a word about my unsafe car sold to me by Hawk trash!!

October 22, 2022

Very professional, explained the Problem to me so I could understand it. Would definitely go back to them again. More

by J.MCWILLIAMS
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 08, 2022 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Nov 08, 2022 -

J.MCWILLIAMS responded

My e-mail j.mcwilliams@comcast.net

October 21, 2022

Luis went above and beyond to make sure I was satisfied with my service. He reached out to me without hesitation and really made sure my car was in top top shape. More

by ERICJWENDT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
October 21, 2022

Polite and on-time staff. Comfortable waiting area. I appreciate the ability to see the work texted to my phone. More

by CYCLE_LOU41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 08, 2022 -

Hawk Subaru of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

October 20, 2022

Excellent service for my first oil change. Scheduling was very easy with plenty of available options. More

by MEEKER1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis/service
Report | Print
October 19, 2022

I only received an invoice with general cost and totally void of any details on what was done to my Outback. The charge for the 30,000 mile service came in at $80 over the quote with a misc. $25 on top, wit More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kelvin Nunez
Report | Print
October 13, 2022

Great service along with knowledgeable service writers. If you want quality service, then go with Hawk Subaru for your needs. More

by MWIDUCH0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Colbert, Kelvin Nunez
Report | Print
Oct 17, 2022 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 11, 2022

Excelente services , and my advisor so helpful , that time to fixed my car was quick More

by NAVARRO109
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
Report | Print
Oct 14, 2022 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Hawk Auto Subaru

September 28, 2022

An excellent value, and fast service, including complementary services. Lila Altman was very helpful, thanks. More

by frafael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lila Altman *****
Report | Print
Oct 02, 2022 -

Hawk Subaru of Joliet responded

Hi, thank you so much for your positive comments about Hawk Auto Subaru! If you have any further questions, please give us a call. We're always happy to help!

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