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Hawk Subaru of Joliet - Service Center

Plainfield, IL

4.8
659 Reviews
Call Service Center (779) 260-4000

659 Reviews of Hawk Subaru of Joliet - Service Center

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May 05, 2023

Had a problem with my Outback, everyone made it a very seamless process. Would recommend Hawk Subaru to everyone! More

by JEREMYGREGOREC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Tsaliangos, Josh Lewis
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Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 01, 2023

Chad and Chris were phenomenal! I’m one happy customer and I’ll be back for my next vehicle purchase! More

by JAXDZ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Massarelli, Chris Tsaliangos
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Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Subaru. We are always more than happy to assist you if anything else comes up. Take care!

Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Subaru. We hope to see you soon!

April 29, 2023

Ridiculous that you would charge to have the battery terminals cleaned- my issue was a 1 Yr old battery that was dead. Additionally, you have to charge $199 to plug in a code reader to see if there are More

by DCBUJAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Renee Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to Customer Care Manager, Kelvin Nunez at (815) 725-3789 to discuss this further.

Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, Please contact our Service Manager, Kevin Nunez, at 815-725-3789. and we will do our best to make this better.

April 27, 2023

They checked out an issue and changed the oil within an hour. They even provided a video. More

by kerrylbgonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2023

Dropped off vehicle area was clean ,met with Donna very professional, time for repairs was fine, all work completed when picked up vehicle. Thanks More

by JSJJ1307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Tran Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2023 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 22, 2023

Great service and very informative. Service advisor was thoughtful and very polite. I recommend highly. More

by JMHICKS12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we really appreciate your great feedback! We hope to be of service to you again! Take care!

April 16, 2023

Very knowledgeable, friendly, and helpful. My Subaru forester is awesome. It is exactly what we need. More

by DFAHNSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Shore, Chris Tsaliangos, Josh Lewis
Report | Print
Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we appreciate your positive review of your experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We want all our customers to feel this way when leaving our dealership!

April 11, 2023

I just purchased my second Forester from this dealer. I'm very satisfied with the sales and service staff. They are very knowledgeable, professional and easy to work with. I would highly recommend this More

by MDROTH1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Widuch
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Jun 07, 2023 -

Hawk Subaru of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

April 08, 2023

The best care we could possibly receive. Just moved, stressful time. Luis took excellent care of us! 5 stars ++++* More

by tendrkath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer
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April 05, 2023

SERVICE DEPARTMENT EXCELLENT INTERACTION WITH CUSTERMERS. THEY WERE FRIENDLY AND INFORMATIVE AND EXPLAINED WHAT WAS NEEDED TO SERVICE YOUR VEHICLE. FACILITY WAS CLEAN AND AND COMFORFORTABLE. I ALWAYS BRING More

by SOOTIE19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Renee Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2023 -

Hawk Subaru of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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