Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Subaru of Joliet
Plainfield, IL
1,433 Reviews
Here at Hawk Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new 2018 Subaru models, our Joliet showroom is the place to be if you're in the market for a Subaru Forester, Impreza, Legacy, Outback or Crosstrek.
Looking to save some money in the search for your next car? Hawk Subaru also carries a wide range of used cars from Subaru, as well as today's other top automakers.
Once you've chosen your next car, Hawk Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Subaru Forester, Impreza, Legacy, Outback or Crosstrek out of our showroom, Hawk Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs, when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Hawk Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 2200 W. Jefferson Street in Joliet, Illinois.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,433 reviews
Verified Customer
April 23, 2020
Great Service Hawk Subaru Service Department Being able to make a service appointment on line is quick and easy. When I bring my car in for maintenance, the paper Hawk Subaru Service Department Being able to make a service appointment on line is quick and easy. When I bring my car in for maintenance, the paperwork is ready and the personnel are familiar with my car and its service needs. They make suggestions for additional maintenance I might want to consider. There is absolutely no pressure to agree to more work than originally requested. They offer a loaner car. The work is completed at the promised time. I receive text updates during the day and a call when my car is ready. The car wash is a definite plus. I love picking up a clean car. More
by MVJ27
Employees Worked With
Service: Kelvin Nunez, Jeff Colbert
April 22, 2020
Oil Change/ Wipers Replacement This was my second visit to get my oil changed and I also needed new windshield wipers. The service was great as it was on my first visit. The wait wa This was my second visit to get my oil changed and I also needed new windshield wipers. The service was great as it was on my first visit. The wait was only one hour and the price is reasonable. More
by JEWEL4496
Employees Worked With
Jeffrey Colbert
April 22, 2020
We have had a good experience with the sales staff both times we have purchased a vehicle from Hawk Subaru. Liz was great at working with us and Rocco and Shaun were great too! Erin responded quickly to al times we have purchased a vehicle from Hawk Subaru. Liz was great at working with us and Rocco and Shaun were great too! Erin responded quickly to all of my internet questions!! More
by WOLVERINE433
Employees Worked With
Other Employees :
Erin in internet sales, Rocco Massarelli, Shaun Shore
April 21, 2020
Seconds after driving into the service entrance, I was greeted by a service agent who was wearing gloves (bc of COVID) and maintained a respectable distance. They registered me quickly and took the car fo greeted by a service agent who was wearing gloves (bc of COVID) and maintained a respectable distance. They registered me quickly and took the car for service. The waiting area was very clean and accommodating (I needed an outlet and there was a chair next to one). They finished in less time than they “promised” which made me happy too. They didn’t try to oversell me anything, at the same time, they let me know what their suggestions were. Definitely our new dealership! More
by cherri.minaeri
Employees Worked With
Jeffrey Colbert
April 17, 2020
Satisfying I worked with Tom and Rocco and they were fair. Had answers to all of my questions and I would not hesitate to deal with them again. I worked with Tom and Rocco and they were fair. Had answers to all of my questions and I would not hesitate to deal with them again. More
by LMJM88MCMG
Employees Worked With
Rocco Massarelli, Shaun Shore, Tom Saieg
April 17, 2020
It was a great experience shopping at Hawk Subaru. We purchased our vehicle in compliance of social distancing during the Covid-19 pandemic. Care was taken that we understood the functions of our vehicle purchased our vehicle in compliance of social distancing during the Covid-19 pandemic. Care was taken that we understood the functions of our vehicle with respect to our safety and the safety of the Hawk employees. More
by ANNMJ
Employees Worked With
Rocco Massarelli, Shaun Shore, Tom Saieg
April 16, 2020
Experience was OK Northing was said to me about what precautions are being taken in your dealership due the COVID-19 pandemic. Are your techs wiping down the steering w Northing was said to me about what precautions are being taken in your dealership due the COVID-19 pandemic. Are your techs wiping down the steering wheel, door handles, for example, after servicing? More
by FRED110
Employees Worked With
No idea who I worked with. There was little or no communication; OK with me due to COVID-19
April 10, 2020
Serviced vehicle at new location. Subaru service staff outstanding. Facilities clean, waiting room spaced out for pandemic and staff very helpful. Went for one recall and following inspection had several outstanding. Facilities clean, waiting room spaced out for pandemic and staff very helpful. Went for one recall and following inspection had several issues addressed over several days and three trips to new location. More
by GREGORYSTOUT
Employees Worked With
Jeff in service
April 09, 2020
Always friendly and knowledgeable. Never a problem bringing my car in at any time. They always make sure to wash my car so it is clean when I get it back. Great staff! bringing my car in at any time. They always make sure to wash my car so it is clean when I get it back. Great staff! More
by AAJREZEK
Employees Worked With
Shaun Shore, Chris Tsaliangos, Brittany Dole, Tom Saieg
