Hawk Subaru of Joliet

The dealership service department did not perform the maintenance requested. I scheduled my service appointment weeks in advance. Everything seemed to be going smoothly until I paid. I discovered that th maintenance requested. I scheduled my service appointment weeks in advance. Everything seemed to be going smoothly until I paid. I discovered that the services I paid for were not rendered! I brought it to the managers attention. The manager stated that the service were rendered and I then asked that he look at the vehicle. Once he saw the vehicle he changed his initial statement. The service was not rendered by their service department as scheduled and paid for. This is the second time their service department does not do their job for my vehicle. The manager did make me whole in reimbursement however I had to leave my vehicle there for another day so that the service could be rendered. When I received my vehicle the service performed was below quality standards. I’ve been going to this dealership for 6 plus years to purchase vehicles and services. At this point I am now looking to take my patronage elsewhere. More

Hawk Subaru is always looking at keeping my Outback in top running condition. I appreciate that type of concern. top running condition. I appreciate that type of concern. More

Easy to make an appointment. Identified the problem right away, thoroughly explained what was necessary, corrected the problem, and gave me an assessment of the status of all th Identified the problem right away, thoroughly explained what was necessary, corrected the problem, and gave me an assessment of the status of all the other elements of my car along with likely timelines for considering further maintenance/repairs. All the while I comfortably sat in the customer waiting room. Job well done. More

Great dealership. I will definitely return when ready to buy my ext vehicle - no matter the make. I will definitely return when ready to buy my ext vehicle - no matter the make. More

Hawk Subaru has been wonderful to deal with. The service department is always friendly and everything they have worked on has been completed properly and with diligence. My son has a WRX and oft The service department is always friendly and everything they have worked on has been completed properly and with diligence. My son has a WRX and often goes into the service department on his own, and they have always quoted him fairly and treated him with respect. I would highly recommend them. More

this was my first scheduled service for an oil change on my new forester so no complaints my new forester so no complaints More

Excellent, trustworthy, knowledgeable, respectful, and supportive customer service!! Reps and techs in Service are top notch! supportive customer service!! Reps and techs in Service are top notch! More

Good sales staff, not pushy and upfront and professional. We be going back in future We be going back in future More

Easy to get an appointment that fits my schedule, timely service that doesn’t take the entire day service that doesn’t take the entire day More

Always get prompt service and appointment times that fit my schedule and that is important to me. my schedule and that is important to me. More