Hawk Subaru of Joliet

Fantastic experience! Everyone was very knowledgable and polite. They knew my name and why I was there. Everyone was very knowledgable and polite. They knew my name and why I was there. More

This is my first experience with hawk and I'm very pleased with the outcome. pleased with the outcome. More

Efficient, friendly, caring. The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future s The staff were exceptional start to finish, and I'll make a point to continue to come all the way from Chicago downtown to this location for future services. More

Great service and friendly staff. Renee was very helpful and got me out in a speedy manner Renee was very helpful and got me out in a speedy manner More

Always pleased with their excellent service with a smile. I love that they washed my car. They have my trust. I love that they washed my car. They have my trust. More

Service advisor was very pleasant and helpful explaining everything about the appointment. Very friendly to me everything about the appointment. Very friendly to me More

We definitely did not think highly of Chris who is a manager and who had been driving the car we bought. The car was definitely out of alignment which we recognized immediately but was very surprised t manager and who had been driving the car we bought. The car was definitely out of alignment which we recognized immediately but was very surprised that a "manager" would not have recognized it and had it repaired ahead of a purchase. Chris does definitely not rate highly. Also the car was dirty - had splashes of something very sticky on the mirrors and inside of doors and scratches from fingernails so we are disappointed there. We will never buy another Subaru which was previously driven by such a manager, as it was sold as "new". Chris did not appear to care for the car and did not make sure it was in a "new" condition for a sale. We are disappointed with him. The service department was responsive in getting the car aligned although the steering wheel is still not aligned correctly so we will mention that on our next visit. Jeff in the Service Department was very pleasant and willing to serve. Hawk Subaru does seem friendly. Certainly, the one that receives very high marks is the salesman, Joshua Lewis, who assisted us in a purchase and continues to have personal interest in us and is being very willing to solve any concerns. He should be recognized for his outstanding service. More

we are repeat customers, Hawk is an easy group to deal with. If we have to buy again, they will be at the top of our list with. If we have to buy again, they will be at the top of our list More

Always a great experience. The service area is comfortable and I was kept up to date on the progress by the friendly and knowledgeable rep. The service area is comfortable and I was kept up to date on the progress by the friendly and knowledgeable rep. More

Luis and David were very thorough and explained everything so now this was my first visit to the dealership.I especially liked the technician video reviewing my vehicles condition. I will definitel everything so now this was my first visit to the dealership.I especially liked the technician video reviewing my vehicles condition. I will definitely be back for further service needs. More