Hawk Subaru of Joliet

The best car-buying experience ever! I walked in to Hawk Subaru in Joliet, never having been there and knowing none of the employees, but already having the “Subaru love” because I owned I walked in to Hawk Subaru in Joliet, never having been there and knowing none of the employees, but already having the “Subaru love” because I owned one previously. I knew I wanted another one but I hadn’t decided between the Forester and Outback. I’m still in awe over what an exceptional experience I had at this dealership. My awesome salesman Dave Olsen allowed me to test drive both models (several different times!) and I finally decided on the Forester. Dave worked with the team to get me the color and features I wanted and there were zero games played with pricing and financing— Rocco and made that usually scary part of car-buying simple, straightforward, and very fair in my opinion. I walked out with a beautiful new vehicle, and I’m sorry but I have to say it one more time— everyone I met was great but Dave was the absolute best! If you’re in the market for a Subaru, do yourself a favor and ask for him when you go in. He is a kind, genuine guy who took tons of time to talk with me, answer all of questions, and in general, he just made the entire experience easy and totally enjoyable. Thanks to all my new buddies at Hawk— I just love my new Forester!!! More

Outstanding customer care A bad car crash brought us back to Hawk Subaru for a replacement vehicle. We traded our 2014 Outback for a 2018 last year just to get the new technol A bad car crash brought us back to Hawk Subaru for a replacement vehicle. We traded our 2014 Outback for a 2018 last year just to get the new technology.. It was still a good vehicle. Little did we know two weeks ago a crazy driver would total our Outback and send us to the hospital. Thankfully we were saved serious injury by the great safety features in our Subaru, especially the new styled whiplash protecting headrest. I have a lot of soft tissue injuries but my neck Is great, no pain because of the headrest protection...oh and all the airbag protection as well. We looked around but nothing can come close to the safety features in the Outback. If you don't see the sunroof you would think by the identical look of our vehicle that it was the same one. We came back to our same salesman Cole and were remembered and treated like family. Manager Chris T was equally welcoming and very helpful which we have come to expect from this dealership.. It will be a happier time next we meet at their new opening of their Route 59 location. Thanks from Denise and George More

Great car purchase experience! This dealership had the car I wanted and included a discount to help defray the cost of the taxes and fees. There was no high pressure sales from the This dealership had the car I wanted and included a discount to help defray the cost of the taxes and fees. There was no high pressure sales from the salesman, manager or finance manager. They were all very nice, straightforward, and down to earth. Great experience! More

Great experience! Didn’t go in to buy a Subaru and left with an amazing car, at a great price and great service! Would definitely recommend Hawk Subaru! Didn’t go in to buy a Subaru and left with an amazing car, at a great price and great service! Would definitely recommend Hawk Subaru! More

Customer service Great customer service. There was no typical pressure or hard sales pitch. We are first time suburu buyers. This dealership treated us like family. Th Great customer service. There was no typical pressure or hard sales pitch. We are first time suburu buyers. This dealership treated us like family. Thank you Cole & Chris More

Love the two Justin’s very helpful The two Justin’s in the service department are the best will do anything to make the customer happy. Just so helpful and caring. Appreciate great serv The two Justin’s in the service department are the best will do anything to make the customer happy. Just so helpful and caring. Appreciate great service people because you see them the most throughout the years of your vehicles. More

Amazing Experience After several subpar visits to other local dealers we loved the low pressure and very helpful staff at Hawk. We came in to buy one vehicle and left wi After several subpar visits to other local dealers we loved the low pressure and very helpful staff at Hawk. We came in to buy one vehicle and left with two. This experience will keep us as long term customers. They even made accommodations for my injured wife's during our visit. More

Worth the wait. I bought a pre-driven Forrester. I had to wait a week for a part that was on recall to come in before I could buy it but it was worth the wait. Very I bought a pre-driven Forrester. I had to wait a week for a part that was on recall to come in before I could buy it but it was worth the wait. Very nice car. Ryan Casey was good to work with in the sales department. More

Courteous and efficient I was promptly taken care of on arriving at the dealer even though I was early. The check in was prompt. The service was good. My vehicle was ready I was promptly taken care of on arriving at the dealer even though I was early. The check in was prompt. The service was good. My vehicle was ready for pick up as promised. Thank you! More

Rattle fixed I think you guys did fine within what Subaru allows you to do. You checked out what I asked for and even gave a loner while you did it. No complaints I think you guys did fine within what Subaru allows you to do. You checked out what I asked for and even gave a loner while you did it. No complaints, extremely satisfied with you even. I understand that the transmission is still under warranty More