Hawk Subaru of Joliet

Top notch service! We own 3 Subarus, so we come here often. They are knowledgeable & professional. This particular visit was particularly outstanding. The car was there We own 3 Subarus, so we come here often. They are knowledgeable & professional. This particular visit was particularly outstanding. The car was there for a recall, but in addition they identified a situation caused by another shop. They not only fixed it properly, but provided detailed documentation including photos so that we could pursue proper recourse. All for no charge! I feel that they went above & beyond, & we are truly thankful. More

Got me in for service even though schedule was full. Prompt service, Done on time. Good explanations with friendly attitude. Justin went out of his way to get my Outback serviced before leaving for a few Prompt service, Done on time. Good explanations with friendly attitude. Justin went out of his way to get my Outback serviced before leaving for a few days. More

Outback purchase Mike and Chris were very pleasant,informative, and easy to get comfortable with. They are both very good at what they do. They made my purchase an ove Mike and Chris were very pleasant,informative, and easy to get comfortable with. They are both very good at what they do. They made my purchase an overall good experience. Thanks Guys! More

Car recall best service!! I was scheduled for a recall appointment @ another dealer in 4 weeks. Went with my daughter-in-law's to eat while her car was being serviced. Picking I was scheduled for a recall appointment @ another dealer in 4 weeks. Went with my daughter-in-law's to eat while her car was being serviced. Picking her car up afterwards after her recall appointment I mentioned how my car was due for another type of recall. The new guy working there said he could check to see if they could get my car in sooner than the other dealer. Possibility of tomorrow. They were able to do It right then at that time that day! I couldn't belive it!! It took less time then the other, Orland Park dealer said too. They were talking about keeping my car overnight. Hawk service department did it in only a couple of hours. I thought I had to go were I bought the car for the recall. I wasn't happy with the service department in Orland Park before so I started taking it Hawk dealer for about almost 2 years. The service is way better here. Your staff are more helpful and friendly. I will definitely go here from now on. My son's wife was very happy with the service & staff too. Good service helped me when we were buying my 2nd car previously. I only need one car now. This is my first Subaru!! Love it!!Donna M More

The staff at Hawk Subaru made buying my new car enjoyable. Everyone listened to what I wanted in a new car and made sure all my questions were answered. Before I drove away I was thoroughly educated in how my Everyone listened to what I wanted in a new car and made sure all my questions were answered. Before I drove away I was thoroughly educated in how my new car works. Exceeded my expectations. More

1st Service on my New Car I brought in my Crosstrek for the first oil change and tire rotation. The staff welcomed me and confirmed the reasons for my visit. I was promptly s I brought in my Crosstrek for the first oil change and tire rotation. The staff welcomed me and confirmed the reasons for my visit. I was promptly shown to the lounge area which was quite comfortable. To my surprise, the service was performed in about one hour which was less time than I anticipated. I checked out (first oil change free!), my car was washed and I was on my way. The service staff was very professional and efficient. Overall very pleasant experience! More

Thank you!! The moment we walked in we were taken care of! It was a great experience overall! We love our new car! Thank you for everything! The moment we walked in we were taken care of! It was a great experience overall! We love our new car! Thank you for everything! More

Straight Forward They were not overly friendly, but they where straight to the point and very business like. Overall I was happy with the experience. I negotiated th They were not overly friendly, but they where straight to the point and very business like. Overall I was happy with the experience. I negotiated the price through a car buying service, and didn't purchase any add-ons or warranties, also I arranged for my own financing. This could have been the reason for their demeanor. More

Oil change sticker Everything was very professional and quick. The only reason that I didn’t give 5 stars is the type of windshield reminder sticker that is used for an Everything was very professional and quick. The only reason that I didn’t give 5 stars is the type of windshield reminder sticker that is used for an oil change. They put a “real” sticker on the inside of my windshield that I cannot remove bc it’s all sticky and gooey. It was affixed in a really bad spot - right in the line of my sight as I’m driving. If it was like a “color form” type vinyl sticker, it could be moved to a different spot. Please consider using different reminder stickers that “cling” to the window vs stick. More

Great, friendly, team Your service team is great! After I had my Outback serviced, I went over to the Subaru dealer where I met Chris and Ryan. Both were courteous and Ch Your service team is great! After I had my Outback serviced, I went over to the Subaru dealer where I met Chris and Ryan. Both were courteous and Chris almost sold me a new Ascent. I like the Hawk Dealerships in Joliet and hope to buy or lease a new vehicle from them in the near future. More