Hawk Subaru of Joliet

Got me in for service even though schedule was full. Prompt service, Done on time. Good explanations with friendly attitude. Justin went out of his way to get my Outback serviced before leaving for a few Prompt service, Done on time. Good explanations with friendly attitude. Justin went out of his way to get my Outback serviced before leaving for a few days. More

Outback purchase Mike and Chris were very pleasant,informative, and easy to get comfortable with. They are both very good at what they do. They made my purchase an ove Mike and Chris were very pleasant,informative, and easy to get comfortable with. They are both very good at what they do. They made my purchase an overall good experience. Thanks Guys! More

The staff at Hawk Subaru made buying my new car enjoyable. Everyone listened to what I wanted in a new car and made sure all my questions were answered. Before I drove away I was thoroughly educated in how my Everyone listened to what I wanted in a new car and made sure all my questions were answered. Before I drove away I was thoroughly educated in how my new car works. Exceeded my expectations. More

1st Service on my New Car I brought in my Crosstrek for the first oil change and tire rotation. The staff welcomed me and confirmed the reasons for my visit. I was promptly s I brought in my Crosstrek for the first oil change and tire rotation. The staff welcomed me and confirmed the reasons for my visit. I was promptly shown to the lounge area which was quite comfortable. To my surprise, the service was performed in about one hour which was less time than I anticipated. I checked out (first oil change free!), my car was washed and I was on my way. The service staff was very professional and efficient. Overall very pleasant experience! More

Thank you!! The moment we walked in we were taken care of! It was a great experience overall! We love our new car! Thank you for everything! The moment we walked in we were taken care of! It was a great experience overall! We love our new car! Thank you for everything! More

Straight Forward They were not overly friendly, but they where straight to the point and very business like. Overall I was happy with the experience. I negotiated th They were not overly friendly, but they where straight to the point and very business like. Overall I was happy with the experience. I negotiated the price through a car buying service, and didn't purchase any add-ons or warranties, also I arranged for my own financing. This could have been the reason for their demeanor. More

Oil change sticker Everything was very professional and quick. The only reason that I didn’t give 5 stars is the type of windshield reminder sticker that is used for an Everything was very professional and quick. The only reason that I didn’t give 5 stars is the type of windshield reminder sticker that is used for an oil change. They put a “real” sticker on the inside of my windshield that I cannot remove bc it’s all sticky and gooey. It was affixed in a really bad spot - right in the line of my sight as I’m driving. If it was like a “color form” type vinyl sticker, it could be moved to a different spot. Please consider using different reminder stickers that “cling” to the window vs stick. More

Great, friendly, team Your service team is great! After I had my Outback serviced, I went over to the Subaru dealer where I met Chris and Ryan. Both were courteous and Ch Your service team is great! After I had my Outback serviced, I went over to the Subaru dealer where I met Chris and Ryan. Both were courteous and Chris almost sold me a new Ascent. I like the Hawk Dealerships in Joliet and hope to buy or lease a new vehicle from them in the near future. More

The best car-buying experience ever! I walked in to Hawk Subaru in Joliet, never having been there and knowing none of the employees, but already having the “Subaru love” because I owned I walked in to Hawk Subaru in Joliet, never having been there and knowing none of the employees, but already having the “Subaru love” because I owned one previously. I knew I wanted another one but I hadn’t decided between the Forester and Outback. I’m still in awe over what an exceptional experience I had at this dealership. My awesome salesman Dave Olsen allowed me to test drive both models (several different times!) and I finally decided on the Forester. Dave worked with the team to get me the color and features I wanted and there were zero games played with pricing and financing— Rocco and made that usually scary part of car-buying simple, straightforward, and very fair in my opinion. I walked out with a beautiful new vehicle, and I’m sorry but I have to say it one more time— everyone I met was great but Dave was the absolute best! If you’re in the market for a Subaru, do yourself a favor and ask for him when you go in. He is a kind, genuine guy who took tons of time to talk with me, answer all of questions, and in general, he just made the entire experience easy and totally enjoyable. Thanks to all my new buddies at Hawk— I just love my new Forester!!! More

Outstanding customer care A bad car crash brought us back to Hawk Subaru for a replacement vehicle. We traded our 2014 Outback for a 2018 last year just to get the new technol A bad car crash brought us back to Hawk Subaru for a replacement vehicle. We traded our 2014 Outback for a 2018 last year just to get the new technology.. It was still a good vehicle. Little did we know two weeks ago a crazy driver would total our Outback and send us to the hospital. Thankfully we were saved serious injury by the great safety features in our Subaru, especially the new styled whiplash protecting headrest. I have a lot of soft tissue injuries but my neck Is great, no pain because of the headrest protection...oh and all the airbag protection as well. We looked around but nothing can come close to the safety features in the Outback. If you don't see the sunroof you would think by the identical look of our vehicle that it was the same one. We came back to our same salesman Cole and were remembered and treated like family. Manager Chris T was equally welcoming and very helpful which we have come to expect from this dealership.. It will be a happier time next we meet at their new opening of their Route 59 location. Thanks from Denise and George More