Hawk Subaru of Joliet

Very helpful staff even on there off day Sunday. I went into the dealership to look at a used 2017 and decided it had way to many features I would never use. The asked if I would be interested in a b I went into the dealership to look at a used 2017 and decided it had way to many features I would never use. The asked if I would be interested in a brand new vehicle with less features for the same price and I wound up driving the new forester and loved it. I traded in my old car and drive home my new Subaru and realized after I got home that I forgot my work I D in the sun visor. I emailed my sales representative that told me if I ever needed anything to not hesitate to ask so I emailed her Sunday morning to ask her if the car was still on the lot and if so I found tbe second remote if I could go there and get it. My sales representative emailed back saying my old car was still there and I could go and get my I D for work saving my a lot of hassle! More

2019 outback purchase Hassle free informative purchase. Sales finance management obviously knowledgeable and enthusiastic about there product.on June 1st I purchased an Out Hassle free informative purchase. Sales finance management obviously knowledgeable and enthusiastic about there product.on June 1st I purchased an Outback then took my son Justin in on June 4th and he purchased a an Outback. Same staff took care of us . Jim even gave me a sandwich and something to drink. More

Jim Paulus!!!! Go see Jim!!! He took us to the exact car I saw online and helped with any questions we had. Bought a used Subaru and so far so great. Jim had a great Go see Jim!!! He took us to the exact car I saw online and helped with any questions we had. Bought a used Subaru and so far so great. Jim had a great sense of humor and there wasn’t any pressure whatsoever with the car. The manager Chris was also great. I’d recommend them to anyone! More

Standard service No problems with the general service, but I’d asked them to reattach one of the shopping bag hooks in my trunk that came out & nothing was done which No problems with the general service, but I’d asked them to reattach one of the shopping bag hooks in my trunk that came out & nothing was done which is disappointing. Love those bag hooks - missing the one is a hassle. More

Absolutely wonderful experience! From the moment we walked in the door everyone was extremely helpful and knowledgeable. They made car buying painless and didn't go back and forth wit From the moment we walked in the door everyone was extremely helpful and knowledgeable. They made car buying painless and didn't go back and forth with the manager. The manager came and sat with us which is a first for us. We've already recommended James and Chris to a family member. So happy we made the trek from NWI to purchase our car! More

very good to by care there was fast and pleasantly price was fair not to much haggling so i liked,if i by car again i go there and i send mi friends to to by care there was fast and pleasantly price was fair not to much haggling so i liked,if i by car again i go there and i send mi friends to More

Positive experience The service department was great! My service writer Justin kept me up to speed on the status of my vehicle and they provided me with a loaner vehicle The service department was great! My service writer Justin kept me up to speed on the status of my vehicle and they provided me with a loaner vehicle since my part was in backorder. It was over all a very positive experience! More

Oil change and tire rotation went as expected. I had a 10:30 am appointment and the service took 1.5 hours. Seems like a little more time than it should have. I would have given a 5 star rating i I had a 10:30 am appointment and the service took 1.5 hours. Seems like a little more time than it should have. I would have given a 5 star rating if I was out sooner. More

Help me out, i was having a bad day. Was having problems with my recent purchase,brakes, that took three times to get them right.When the weather got warm I my AC didn't work, I brought i Was having problems with my recent purchase,brakes, that took three times to get them right.When the weather got warm I my AC didn't work, I brought it to the service department and I was told that it was not covered by the warranty. That's why I stopped by the Subaru dealership and spoke to my sales man, told him I want another car I'm fed up with this one. More

Easy and painless transaction I just purchased my first Suburu after being a Toyota owner for the last seventeen years. I like Toyota’s but thought I’d try something new. Jim was I just purchased my first Suburu after being a Toyota owner for the last seventeen years. I like Toyota’s but thought I’d try something new. Jim was my salesman. Let me just say... he is awesome. He was very honest and easy to work with. I never felt like he was being pushy. There’s nothing more that I hate then a pushy car salesman. The fastest way for me to walk out the door is to be overbearing and pushy. . Jim never once made me feel like that. My last experience buying a vehicle at planet Toyota in Matteson was awful. They lost my business because of it. So, if your in the market for a new Suburu go ask for Jim! You won’t be disappointed! More