Hawk Subaru of Joliet | Page 127

Change of Tire I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with bubble in tire was a unique one and as we know it probably not under any warranty or so we were told. Car only had 6000 miles so we requested a change via Subaru’s customer service 800 number. Hawk Sales Manager - Rocco and his service team led by Calvin and Justin were superb. Got the case resolved in a day giving us a new tire. I had always heard that Subaru makes great products, but now I am convinced they provide excellent service too. Thank you and my son really thanks you as at his young college going age every penny counts so not having to fork out another $200-$300 for a tire on a brand new car was a blessing. In times where customer service is deteriorating rapidly I got three people on the phone in a span of 3-5 mins to resolve the case. Sincere appreciation!!! More

Great experience Everyone went above and beyond to help us get our Subaru! Ryan knew the car inside and out and was available anytime I had questions. Him and Rocco we Everyone went above and beyond to help us get our Subaru! Ryan knew the car inside and out and was available anytime I had questions. Him and Rocco went above and beyond to make sure we got the right price and the best car! Thanks guys! You made car buying easy! More

We traded up The staff was helpful in the process of trading in our Forester and getting a newer model. They went through the up-grades and explained the new featu The staff was helpful in the process of trading in our Forester and getting a newer model. They went through the up-grades and explained the new features. This is my second purchase from this group. More

AWESOME STAFF AND SERVICE Everyone was very friendly and made the whole experience stress free and easy...... All our questions were answered honestly and quickly - no probl Everyone was very friendly and made the whole experience stress free and easy...... All our questions were answered honestly and quickly - no problems at all!!!!!!! More

Amazing dealership and sales people!! What a great experience at Hawk Subaru!! Chris and Kayla couldn’t have made the experience any more fantastic!! They went above and beyond to get us w What a great experience at Hawk Subaru!! Chris and Kayla couldn’t have made the experience any more fantastic!! They went above and beyond to get us what we wanted. We recommend them to anyone looking for a new vehicle!! More

Very Happy Customer! Jim & Chris were very wonderful to work with in our first Subaru purchase. I have never laughed so much or enjoyed car buying like I did at Subaru Jol Jim & Chris were very wonderful to work with in our first Subaru purchase. I have never laughed so much or enjoyed car buying like I did at Subaru Joliet. They were fair & did not play games when it came to discussing our options and staying within our budget. We are definitely Hawk Subaru Joliet customers now & couldn’t love our new purchase more! :D More

Great experience Hawk, Chris, Michael and the finance manager (can't think of his name) all worked very hard to help me get into a more affordable car. I love my Impr Hawk, Chris, Michael and the finance manager (can't think of his name) all worked very hard to help me get into a more affordable car. I love my Impreza! So much fun to drive! Thank you for your care and support. I felt like family More

Simply the best Both Kayla and Chris were amazing. This was probably one of the best car buying experience that I ever had. No hidden cost or secrets. Both Kayla and Chris were amazing. This was probably one of the best car buying experience that I ever had. No hidden cost or secrets. More

Great first experience My service on my Subaru was completed at Hawk Mazda due to construction. This was my first service experience with my Subaru & with the Hawk dealersh My service on my Subaru was completed at Hawk Mazda due to construction. This was my first service experience with my Subaru & with the Hawk dealerships. Everyone was super friendly, listened and explained my vehicles service outcome. Comfortable waiting room with nice amenities. Can’t wait to see the new location! More

Great service Work was done extremely fast and correct even got a free car wash . Had tires rotated and car inspected including the brakes . Have a copy of the insp Work was done extremely fast and correct even got a free car wash . Had tires rotated and car inspected including the brakes . Have a copy of the inspection report. LOVE my Subaru Impreza More