Hawk Subaru of Joliet

Excellent Very professional. They let you know what is going on while you are waiting. I was surprised to learn that my first oil change was free. Nice people t Very professional. They let you know what is going on while you are waiting. I was surprised to learn that my first oil change was free. Nice people there. More

Great Service and sales experience I have been looking at Subaru vehicles for approximately 18 months and have spoken to several dealers about them. With the exception of one sales per I have been looking at Subaru vehicles for approximately 18 months and have spoken to several dealers about them. With the exception of one sales person, I was "smothered" with follow up calls by all of the dealers that I called on a regular basis, that one exception was Michael W. at Hawke. I explained to Michael that I was not ready to buy today, but that when I was I would reach out, and that if he wanted to keep in touch by email that would be best. Fast forward to last week, my wife and I decided that we were ready to purchase a new vehicle and I called Michael to make an appointment. Even though it was later than he had planned on staying that day, Michael stayed and waited for us to come in. Once we were there, he let us shop rather than trying to "sell" us a car. I don't know about any one else, but I don't like to be "sold" anything, I make purchases based on my own criteria and research. Once we selected our Forester, the rest was easy. We were driving home in our new car in less than 3 hours. Which I thought was a reasonable amount of time based on what goes into closing a deal on a new vehicle. See the folks and Hawke and they will take good care of you More

Awesome Chavis Cole really connected with us. Chris Tsaliangos was simply awesome. Shaun Shore, very cool, and relaxed. We were at 4 Subaru Dealerships, Th Chavis Cole really connected with us. Chris Tsaliangos was simply awesome. Shaun Shore, very cool, and relaxed. We were at 4 Subaru Dealerships, The staff at Hawk was Honest and to the point. I plan on coming back with my father in law. More

Excellent purchase experience The people at this dealership made the purchase process hassle free. We had called ahead to talk about a particular vehicle, and they had the car read The people at this dealership made the purchase process hassle free. We had called ahead to talk about a particular vehicle, and they had the car ready for a test drive when we arrived and answered all of our questions clearly. We arrived at a mutually agreeable price in a straightforward conversation, without the game playing that is so common to this process. The new car was detailed and ready to go in a reasonable amount of time, and the finance process was handled efficiently. Everyone was very professional, and we very much appreciated being treated as valued and respected customers. More

Great service advisor that kept me informed! Easy to get an appointment. Great service advisor that kept me informed every step of the way. Reasonable prices for service, quick and efficient. Easy to get an appointment. Great service advisor that kept me informed every step of the way. Reasonable prices for service, quick and efficient. Nice waiting room. I will definitely be driving farther and going to Hawk Service! More

Car service Brought car in for routine service. The service rep was very pleasant and explained what the service would include. When service was done he expla Brought car in for routine service. The service rep was very pleasant and explained what the service would include. When service was done he explained what had been done. More

Great service! Hawk Subaru was the best service I’ve had so far in finding and financing a vehicle. They were very accommodating after I initially missed my first ap Hawk Subaru was the best service I’ve had so far in finding and financing a vehicle. They were very accommodating after I initially missed my first appointment (I work nights). I test drove an Impreza Premium Sedan, and had a good discussion with Cole about my current vehicle and what I was looking for. He took his time to explain and demonstrate the features of the vehicle. After the test drive I inquired about the 5-door trim. He even showed me the Eye-Sight feature that was missing from the Sedan I test drove. A big thing for me was being given a quote that matched what I was calculating at home. After a week considering all the vehicles I looked at, I went with the Impreza 5-door and love it! More

Change of Tire I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with I am thoroughly impressed with the entire Subaru team -Customer Service Person Kim, Rocco - Sales Manager at Hawk and Justin R/Calvin. Our issue with bubble in tire was a unique one and as we know it probably not under any warranty or so we were told. Car only had 6000 miles so we requested a change via Subaru’s customer service 800 number. Hawk Sales Manager - Rocco and his service team led by Calvin and Justin were superb. Got the case resolved in a day giving us a new tire. I had always heard that Subaru makes great products, but now I am convinced they provide excellent service too. Thank you and my son really thanks you as at his young college going age every penny counts so not having to fork out another $200-$300 for a tire on a brand new car was a blessing. In times where customer service is deteriorating rapidly I got three people on the phone in a span of 3-5 mins to resolve the case. Sincere appreciation!!! More

AWESOME STAFF AND SERVICE Everyone was very friendly and made the whole experience stress free and easy...... All our questions were answered honestly and quickly - no probl Everyone was very friendly and made the whole experience stress free and easy...... All our questions were answered honestly and quickly - no problems at all!!!!!!! More

We traded up The staff was helpful in the process of trading in our Forester and getting a newer model. They went through the up-grades and explained the new featu The staff was helpful in the process of trading in our Forester and getting a newer model. They went through the up-grades and explained the new features. This is my second purchase from this group. More