Hawk Subaru of Joliet

Purchase and followup This was my first time to purchase a vehicle on my own. Everyone was very helpful and did not make me feel uncomfortable. Mike explained the various This was my first time to purchase a vehicle on my own. Everyone was very helpful and did not make me feel uncomfortable. Mike explained the various features very clearly as did Shaun with the finance end and a few days later the followup with Brittany was very helpful. I would recommend your dealership to everyone not only for the superior vehicles but, most importantly to me, the excellent customer service you provide. More

Great experience I have been going all the way to Naperville (30 miles further than I need to) because of their awesome service. I stopped using Hawk Joliet because I I have been going all the way to Naperville (30 miles further than I need to) because of their awesome service. I stopped using Hawk Joliet because I hated the Mazda combination service department. I gave this new service department a try and was extremely pleased to find the Subaru reputation back in action there. Justin Kielma was friendly, professional and made it an all around positive experience. More

Awesome service! Justin Kielma is an excellent service adviser. He is able to listen to my concerns and asks questions to make sure he is understanding my issues clea Justin Kielma is an excellent service adviser. He is able to listen to my concerns and asks questions to make sure he is understanding my issues clearly. Justin is able to communicate the issues and how to resolve them with clairity. I had to have my windshield replaced and there was a problem with the connection with the washer fluid and windshield wiper. All was resolved with consideration to inconvenience me as little as possible. All of the employees in the service department are always very considerate! More

Oil change and radio connection to blue tooth I appreciated Justin Kielma's effort with connecting my car blue tooth to my phone. Although they ran into some challenges with my phone, they worked I appreciated Justin Kielma's effort with connecting my car blue tooth to my phone. Although they ran into some challenges with my phone, they worked on it until there was a solution. Special Thanks to Justin and the team! More

Great follow up! I love my new 2020 Outback purchased at Hawk and continue to feel the love as even after driving off the lot, Brittany reached out to make sure any qu I love my new 2020 Outback purchased at Hawk and continue to feel the love as even after driving off the lot, Brittany reached out to make sure any questions I have are answered and to invite me to stop in for a quick tutoring session on all of the cars great features and gadgets (and even a gift for taking the time). Thanks Brittany for making me feel valued! More

Friendly and nice people to deal with. Had a great sales person, no pressure tactics by anyone. I felt relaxed and comfortable during the process. Very good experience from the beginning to Had a great sales person, no pressure tactics by anyone. I felt relaxed and comfortable during the process. Very good experience from the beginning to the end. More

Amazing Experience! This was such a painless and effortless experience! Everyone including Chris and Tom were very friendly, accommodating, and handled everything for me. This was such a painless and effortless experience! Everyone including Chris and Tom were very friendly, accommodating, and handled everything for me. I 100% recommend! More

Polite, patient, and Best Prices Kayla was patient, polite and never once did we feel rushed. Professional & gave us the best price finding the car we wanted Highly recommended deal Kayla was patient, polite and never once did we feel rushed. Professional & gave us the best price finding the car we wanted Highly recommended dealership More

Best new car experience ever I just want to thankful of the people that I dealt with at Hawk Subaru. That would be Kayla Miller,Chris Tsaliangos and Brittany Dole. I have been buy I just want to thankful of the people that I dealt with at Hawk Subaru. That would be Kayla Miller,Chris Tsaliangos and Brittany Dole. I have been buying new cars for almost 60 years and this was by far my best and least stressful experience.After my drive home from your dealership I love my new Outback. Thank you all again, Tom Devine More

Very easy and was nice to drive inside The process was easy, great to drive right inside, especially in bad weather. The service guy was very friendly and easy to work with. My only sugge The process was easy, great to drive right inside, especially in bad weather. The service guy was very friendly and easy to work with. My only suggestion would be to let people know while on the phone or in email that you can pull up to the glass garage door and someone will open to let you in. I parked and wasn’t sure if I should pull up to the the Door, I eventually pulled up to door and was getting out of my car to walk in when the door opened, then asked if I should pull in. The setup was great, but a sign or communication would help More