Hawk Subaru of Joliet

Easy in, easy out. Service was performed in a timely fashion. All good. Nice new facility. Only problem is this new facility is probably ten to fifteen minutes further Service was performed in a timely fashion. All good. Nice new facility. Only problem is this new facility is probably ten to fifteen minutes further than old building making it a forty five minute trip. More

See below Hey Guy's; By now, this is the 4th vehicle purchased. You must be doing something right. Much better than a few years ago. Ron Hartman Hey Guy's; By now, this is the 4th vehicle purchased. You must be doing something right. Much better than a few years ago. Ron Hartman More

AGAIN, Fantastic staff, fabulous service! Justin, once again has helped me with my car issues. Hopefully this will be the charm. Subaru's blue tooth for using my iphone while driving is very Justin, once again has helped me with my car issues. Hopefully this will be the charm. Subaru's blue tooth for using my iphone while driving is very difficult for persons to hear me. They complain that it is like a wind tunnel. I used the phone twice now with no complaints. More

Taken care of I came with a common need which was breaks. But I also needed some help with spots on the seats and door that had developed over 5 and a half years. T I came with a common need which was breaks. But I also needed some help with spots on the seats and door that had developed over 5 and a half years. They not only fixed the breaks but did a great job on the spots. More

Great experience at Hawk Subaru We had a great experience with Dave and Brittany at Hawk Subaru and we love our new forester. We also love that Subaru gives $250 to the charity of yo We had a great experience with Dave and Brittany at Hawk Subaru and we love our new forester. We also love that Subaru gives $250 to the charity of your choice. More

recalls The recalls were going to take longer than I expected so I was given a loaner for a few hours. Did expect this but was glad about it. Had not problems The recalls were going to take longer than I expected so I was given a loaner for a few hours. Did expect this but was glad about it. Had not problems with the car so I assume the work was done correctly (especially since 1 recall was for brake hoses and the car stops). Also U washed the car which was great More

There was no pressure on me to buy which I appreciated. There was no pressure even when I said I had to think about it. I didn’t go back for a week. There were no annoying phone calls . I went back and boug There was no pressure even when I said I had to think about it. I didn’t go back for a week. There were no annoying phone calls . I went back and bought. More

Tire pressure alert Justin was very informative and explained that my passenger rear tire pressure was down to 18psi. He checked for foreign object which there was none. Justin was very informative and explained that my passenger rear tire pressure was down to 18psi. He checked for foreign object which there was none. He also gave me a print out on several tires and prices to replace them. I will make my decision and get back to him. More

Changing my own oil is wrong????? I would usually give a positive review, however the last time I was in for an oil consumption problem, the service person told me that I was wrong to I would usually give a positive review, however the last time I was in for an oil consumption problem, the service person told me that I was wrong to change my own oil. I have been changing my 2018 Subaru Outback since we purchased it. The car is designed for an easy exchange and I enjoy doing it. Our car is having oil consumption and I noted it to the previous person for our 30,000 mile service. I was told at that time, if the oil is consuming to bring it back to the dealer to have them check it. When I went in this last time, I explained to the new service person the situation and he just said back to me that they had no record of them changing oil. I told him I like to change my oil. He said that I was doing the wrong thing. He also told me that all cars burn oil. I've been changing oil in all my cars and none (this new) have ever lost oil. He argued with me about oil consumption. The way he approached the situation was to attack my knowledge. Then he brought up how the BMW car burns quarts of oil. I don't believe comparing this situation to a BMW is the right thing to do. I'm burning a quart per 6,000 miles. I don't find this acceptable and I don't like being treated like I'm not knowledgeable about cars. I'm not sure who the service person was, so I am tagging Shaun Shore for no reason on this review. More

Positive experience I arrived early but was greeted promptly by my service advisor Hootan. He was very nice and explained clearly what I needed. Even though my appointmen I arrived early but was greeted promptly by my service advisor Hootan. He was very nice and explained clearly what I needed. Even though my appointment was only for an oil change I was able to get everything needed in this one appointment. This was very convenient so I did not have to come back. I was treated very well which is important to me. Hootan was great! My only frustration is that I had to have the rear brakes replaced this is the second time I had to have something major done to the rear brakes it seems like a lot for a car that only has 63,000 miles. More