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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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January 21, 2020

Very clean, wide, corteous staff, just a little bit of a guidance where to go for service for Mazda. Fast service. Has some amenities to offer while you wait. Loyalty discount on customer next time 😉 More

by RAYROM04
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
January 20, 2020

Everyone was very nice and very professional. The new building is amazing! We go in and out with no fuss and with a car wash too! More

by dbuls3
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Lieser
January 11, 2020

Good service but $90 for a oil change and tire rotation is kind of bogus when you are leasing from them. It would be great if there was like a $20 discount if you are leasing with them. More

by Jheavens
Recommend Dealer
Yes
Employees Worked With
Dan McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Wolff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Woltman, Troy Ritsema, Brian Biddle, Justin Kielma, Danny Dutkiewicz, Bryan Lieser
Jan 14, 2020 -

Hawk Mazda responded

Hi, thank you for your response. If you’d like to provide any additional feedback about your service experience, please reach out to us directly and we'll be happy to address any concerns you may have. Take care.

January 10, 2020

Brought my daughters car in for warranty service. There was a snafu with Mazda corporate. The warranty had expired by a couple of days while waiting for the parts ti come in. Jeff Colbert in service went a More

by HARAF
Recommend Dealer
Yes
Employees Worked With
Jeff Colbert
Jun 20, 2020 -

Hawk Mazda responded

Haraf, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda!

January 08, 2020

Brought my CX-5 in because the front driver’s side tweeter (small speaker) would go out every now and then. I was provided a clean CX-5 for a loaner while they had my car which made it very convenient More

by ltklimek
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave, Manny
Jan 10, 2020 -

Hawk Mazda responded

Hi, thank you for taking the time to leave a review for us at Hawk Auto Mazda. We're happy we could meet your expectations! If you're ever in need of more help, please let us know! Take care.

November 15, 2019

Satisfied customer The employees greeted me in a friendly manner. They explained the service would take about an hour to complete. The service was actually completed in More

by DAVEDRAKSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Kielma
Nov 21, 2019 -

Hawk Mazda responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

November 14, 2019

Great service, very satisfied customer!! I took my Mazda3 in for a scheduled oil change. Service guys were friendly, knowledgeable and fast. Washed my car for me, too! Thank you, Hawk service More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Nov 15, 2019 -

Hawk Mazda responded

Hi Andrea, we are very happy to have provided you with such a positive experience in our service department! We can't wait to see you again, have a great day.

November 13, 2019

Service I have never had a break down because of the great service that my car has received but you need better magazines in the waiting room . More

by RICHARDLEO31020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
Nov 14, 2019 -

Hawk Mazda responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 05, 2019

Great service experience! I scheduled service for my 20,000 mile inspection. It was so easy to schedule online, and everything was completed in a timely manner. The service dep More

by BMALLEN66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2019 -

Hawk Mazda responded

Hi! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2019

Service is always great I took my Mazda CX-5 in to fix a recall and I was promptly acknowledged . I told them why I was there and they immediately check me In and took my car More

by ISHAMILL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Oct 31, 2019 -

Hawk Mazda responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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