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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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October 16, 2020

The whole buying experience was a pleasure. Salesman knowledgeable, but not overbearing. There was a slight scratch in the bumper. Hawk replaced it rather than try to touch it up. Much appreciated. More

by MUSKIE0070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Wolff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Lieser
October 12, 2020

Very clean facility. Also the service writer took the time to keep me updated while my vehicle was being serviced. He reviewed each item and showed me the issues. More

by STEVENMROZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
October 08, 2020

Was able to get an appointment quickly. The staff was friendly and capable and very helpful. My car was serviced quickly and left in a neat condition. More

by JANIE.BALLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2020

Great service, especially Robert who went above and beyond to take care of the customer. Dealership is also clean and very nice. Staff very accommodating. More

by MIKE_SISON28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Martinez, Justin Kielma
September 24, 2020

Service was excellent. All vehicle problems were attended to, and dealership even made sure extended warranty coverage was properly credited, even when Mazda refused initial coverage. Will continue to use HA More

by tkrc202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2020

Came in with a service concern for my Mazda that was just out of warranty. They got me in right away and fixed my concern with no charge. They were very sympathetic and seemed genuinely concerned about my ca More

by SBURNS777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
September 18, 2020

Great service and solid people to work with. Most helpful in explaining what the problem was and the solution to correct. Even referred me to Sales for my wife who’s interested in purchasing a Mazda or subar More

by ROBERTRGOULKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
September 08, 2020

Brought my car in for a 5000 mile service and they were waiting as I pulled in. I was told about an hour or less and it was less with a freshly washed car. More

by MTLRSSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Castillo
Sep 11, 2020 -

Hawk Mazda responded

Hello there, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Auto Mazda! We look forward to your next visit! Thank you and take care!

September 03, 2020

This was one of the most pleasant car purchase experiences I’ve had. I felt no pressure to buy. Found a car that met my needs and more without paying for the extras. No hassle with my trade in and More

by MRH_1950
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cummings
Sep 11, 2020 -

Hawk Mazda responded

Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

August 26, 2020

We needed a tire changed urgently because we had an out of tow trip planned. They had the tire in stock and got us in and out in less than a hour. Thank you for saving our trip! More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Aug 27, 2020 -

Hawk Mazda responded

Doug, we are so happy to read such a great review about Hawk Auto Mazda! We do hope we can be of assistance in the future. Take care!

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