Hawk Mazda

Bait n Switch Contacted dealership to make sure car was available. Communicated with dealership this morning - before driving 1 hour to their location. Advised th Contacted dealership to make sure car was available. Communicated with dealership this morning - before driving 1 hour to their location. Advised them on more than 1 occasion I was 1 hour away. Got to the dealership, only to be told by sales person the car sold last night! Asked if I'd like to look at another car. Really? After wasting 2 hours of my day (1 hour drive each direction) - I don't think so. I'll give my business to another dealer. More

Service Dept.--No Follow Through I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master" Mazda tech go for a short ride, before leaving the car, to help me understand the issue I was hearing. I called the morning of the appointment, and spoke to Justin W. another service advisor, to conform that the technician would be available. He told me yes. So when I arrived, at 3:00 pm, for my 3:15 pm appointment I was checked in. When ERIC the "Master" technician spoke with me he told me he was not going for a test ride. I asked why and he replied" I have another appointment after you and I am picking up my child at 4". I told him that I scheduled this appointment specifically for a test ride to help me understand what I was hearing. ERIC REFUSED TO FOLLOW THROUGH WITH THE SERVICE APPOINTMENT, AND TOLD ME JUST LEAVE THE CAR. I took my car and left. I will never return. More

Thank you! Joshua Martinez was an amazing salesperson!! I would definitely recommend him to everyone I know. He is very knowledgable, patient, understanding, a Joshua Martinez was an amazing salesperson!! I would definitely recommend him to everyone I know. He is very knowledgable, patient, understanding, and most of all friendly. I felt as if I was doing business with a really good friend. I went in the dealership with no idea of what car to purchase and he helped me with everything from features to gas mileage to a car that would suit me best. Price is perfect for me. If you want fast and friendly service he is your guy. Thank you so much and I will be returning with someone to purchase a vehicle from you guys soon! I greatly appreciate your help Joshua! God bless!! More

Stay away These jerks are just about selling cars. They don't listen or care about your concerns. The saleperson was told I don't want their financing and was a These jerks are just about selling cars. They don't listen or care about your concerns. The saleperson was told I don't want their financing and was adimately instructed not to run my credit because I did not want the inquiry hits against it. I purchased the car and got numerous alerts the next day that my credit has changed. Come to find out they ran 5 hard inquiries against me. When confronted about it they couldn't of cared less. After I bought the car which was a brand new 2015 Mazda, i was literally handed the keys and told to have a nice day. They did NOTHING to get me aquainted with the vehicle. I even had to figure out the nav system and stereo as well as program the bluetooth myself. Do yourself a favor and go somewhere else. - Wayne Forsythe More

Great Used Cars! I've purchased 3 used cars from Lil' Joe over the past 4 years, and every experience was great. He found me the perfect car every time, and always gav I've purchased 3 used cars from Lil' Joe over the past 4 years, and every experience was great. He found me the perfect car every time, and always gave me the best deal possible. He personally takes care of every detail to ensure a smooth transaction. I would highly recommend Lil' Joe and Bill Jacobs Joliet if you're in the market for a car. More

Alan went above and beyond with his customer service giving us extra technology that we had never dreamed of having in our car. He showed us how to use all of the features of the vehicle and made sure a giving us extra technology that we had never dreamed of having in our car. He showed us how to use all of the features of the vehicle and made sure all of our questions were answered. He even synced my phone to the car for me and stayed until almost 11pm to finish the sale and make sure that my husband and I were comfortable. The next day Alan had us back to the dealership to introduce us to the service department and schedule my first oil change appointment so that I wouldn't have to worry about it in the future. Alan was straightforward and honest with us. He showed us respect even though my husband and I are young. He made sure that we were getting a vehicle that fit our family's needs. More