Hawk Mazda

Simple and very friendly Very nice experience . The staff were very friendly and helpful. They had the car I want it. I thought the price could been a little better but I love Very nice experience . The staff were very friendly and helpful. They had the car I want it. I thought the price could been a little better but I love the car More

A+ Job from Start to Finish, Great Place! I am by no means an easy guy to please when it comes to auto shopping, mainly due to my profession, and experiences with other places. However, Ha I am by no means an easy guy to please when it comes to auto shopping, mainly due to my profession, and experiences with other places. However, Hawk Mazda in Joliet went above and beyond the call of duty to ensure my happiness with the car and the deal. The pricing, service department, customer service, and sales was an A+ job from start to finish...and I highly recommend. Special thanks to Dan, Brian, Troy, and Brian for making it all happen, and helping me with my minor issues even though I can be difficult. A job well done, thanks! 2019 Mazda MX-5 RF Club More

Very quick, and got the price I wanted. Process was very quick. Salespeople are very knowledgeable, and I was able to get to the price I wanted, and still get the safety package. Process was very quick. Salespeople are very knowledgeable, and I was able to get to the price I wanted, and still get the safety package. More

Best Ever Dan McCarthy took great care to show me the cars that would best meet my needs. I was so impressed with the CX3GT compared to similar models by other Dan McCarthy took great care to show me the cars that would best meet my needs. I was so impressed with the CX3GT compared to similar models by other manufacturers. When it came to negotiating the the no hassle pricing was reasonable. I went in to Hawk Mazda hopeful and drove out PERFECT car for me. This was my best car buying experience ever! Zoom Zoom! More

Easiest, No-Pressure Purchase Ever I came in a bit jaded after my previous car buying experience (6 hour negotiations, old school bully tactics, "locked" in finance office, pushing unne I came in a bit jaded after my previous car buying experience (6 hour negotiations, old school bully tactics, "locked" in finance office, pushing unnecessary services, squeezing every penny out of the deal, etc.) - so I came in slightly on the defensive. Once I arrived at the dealership though, I was thoroughly impressed with the professionalism of the team, as well as the friendly disposition of all the staff there. They made it clear that they were not trying to squeeze every nickel and dime out of me by charging up the sales tax or introducing some random fees in the deal. The pricing was upfront and direct - nothing was hidden. There was a trade in involved as well and that was a quick 30 minute turn-around from their test drive to the agreed value. It was the easiest negotiation process I've had and there were no "manager interventions" (aka the sales manager didn't like your number and is going to sit here to explain why you're wrong). In the finance office, there was no pushy sales tactics - just a "here's what we can offer in addition to your deal and if you like it, we'll roll with it, and if you don't, we'll move on." No bully tactics or guilt-tripping you into additional add ons you don't want. As for the staff I dealt with, Wow, phenomenal team with great chemistry! Dan McCarthy was the first face we saw and he was very friendly and courteous the entire time. You can tell he is an industry veteran that has seen it all and I can say that his history and success was definitely because of his friendly disposition and not old school bully tactics/ruthlessness. He did a fantastic job of working with me and putting in the effort to get the deal I wanted. I left feeling like I got a heckuva deal on my Miata. By the end of it, he made me feel like we've known each other for some time, sharing his industry background, his family stories, and cracking jokes. I would absolutely return AND recommend friends/family to see him for their next Mazda. Troy & Dave were also fantastic to deal with. People tend to think of car dealership managers to be a bit more rigid and working against the customer; however, these two completely flipped that notion on its head. Troy was the sales manager on my deal and was friendly & personable in delivering the preliminary numbers, as well as the final numbers we agreed to. It felt like he was genuinely interested in working with the customer in getting what they wanted. Dave was the last stop, in the finance office. It was a no-frills, no-fluff experience - completely different than many other dealerships out there. All the forms were printed out, all the explanations were concise and straight to the point, and any questions were answered fastidiously without any hemming and hawing. He explained the 2 packages offered and kept it at a light approach "if this interests you, we can add it to the final numbers, and if not, we can move on." Talk about a change! We were in and out of that office in less than 15-20 minutes. Fantastic! This dealership has completely blown all my other experiences out of the water. Friendly, professional, no bully tactics, no scummy money grabs, just honest car sales that work well. Highly recommend this dealership for the next Mazda! More

Extraordinary Service Center Justin Kielma is always "courteous and professional". He gets me in and out in a timely manner. I always have a wonderful experience and look forward Justin Kielma is always "courteous and professional". He gets me in and out in a timely manner. I always have a wonderful experience and look forward to my next visit. More

The Team at Hawk Mazda is great! The Services Team at Hawk Mazda are very courteous and professional. I am always comfortable taking my cars there for scheduled and unscheduled maint The Services Team at Hawk Mazda are very courteous and professional. I am always comfortable taking my cars there for scheduled and unscheduled maintenance, confident that my cars are in good hands! Justin, tell your colleagues to post their photos as well. Can't always remember a name! Thanks to all of you! More

Friendly and great service I had a great experience shopping at Mazda Joliet. Everyone was extremely friendly and willing to help. There was no issue test driving with out hassl I had a great experience shopping at Mazda Joliet. Everyone was extremely friendly and willing to help. There was no issue test driving with out hassle and never felt pressured. More

Friendly and professional service. Justin was professional and solved my problem. He also provided a loaner while my vehicle was being repaired. Though the repairs took longer than expe Justin was professional and solved my problem. He also provided a loaner while my vehicle was being repaired. Though the repairs took longer than expected the loaner car was there for my use. Work was done right the first time. More

Friendly & knowledgeable I am extremely happy with the service I receive at Hawk Mazda. Justin was very knowledgeable and friendly. Great team at Hawk Mazda of Joliet. I am extremely happy with the service I receive at Hawk Mazda. Justin was very knowledgeable and friendly. Great team at Hawk Mazda of Joliet. More