Hawk Ford of St. Charles - Service Center

After approving a tune up, I had to return my car 3-4 x due to check engine light came on several times! Tammy was the only helpful person and I thank her for her service after helping me get a discount due to check engine light came on several times! Tammy was the only helpful person and I thank her for her service after helping me get a discount to replace a couple tires after Hawk Ford didn’t do the job properly the first time. More

Best service that I have ever received from a dealership and service department was great and service department was great More

pleasure dealing with steve and his team as well as the hawk ford parts team hawk ford parts team More

as the fleet manager of the local sheriffs department steve and his team are a necessary service we need and they always come through thank you steve and his team are a necessary service we need and they always come through thank you More

Literally you can’t take your car here. They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 20 They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 2018 explorer titanium because we can’t let them fix it again. My wife laughed at them when they called trying to get her to bring hers in. More

Brought the vehicle in for repair, they diagnosed it, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2.5 weeks later the repairs where complete and did NOT solve the issue. They attempted to rebalance the front wheels and rebalanced them improperly. They told me that's all they could help me with and sent me on my way. More

Great dealership experience. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. Fast and quality service. Total pros. I bought my Bronco here. they stand behind their products. More

Steve was a true professional. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. I felt the digital/text estimate was confusing. Too hard to disseminate what I had the vehicle in for vs the suggested services. More

The service at Hawk Ford in Saint Charles is always extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’ extraordinarily fantastic. I appreciate it. I can depend on them getting work done quickly efficiently and on my timeline thank you very much. I won’t take my vehicles anywhere else. More

Experience was amazing and the team was fantastic in getting me into my new Bronco! getting me into my new Bronco! More