Hawk Ford of St. Charles - Service Center

This is the best dealer I have bought a vehicle from I recommend them to any one and they are very nice to you they are straight forward with you and they will not lie to you at all they do the best that recommend them to any one and they are very nice to you they are straight forward with you and they will not lie to you at all they do the best that they can do to accommodate you five stars for them i would give them 100 stars if i could More

My contact was with Taylor in the service department she did everything she could to resolve my engine problem with Ford. Ford on the other hand took a month to get a decision made. did everything she could to resolve my engine problem with Ford. Ford on the other hand took a month to get a decision made. More

Scheduled an appointment a week in advance. Dropped car off night before for a 7:00am appointment. Told install of 4 tires only would take a couple of hour. Took 7.5 hours and had to call to Dropped car off night before for a 7:00am appointment. Told install of 4 tires only would take a couple of hour. Took 7.5 hours and had to call to find out if my car would be ready before they closed. Poor service and was with out a car for longer then expected. I would not recommend service from this location. Considering using another dealer for my new purchase in the next month or so because of this experience, More

Fast and efficient oil and change. We will use Hawk again for the next service. We will use Hawk again for the next service. More

After approving a tune up, I had to return my car 3-4 x due to check engine light came on several times! Tammy was the only helpful person and I thank her for her service after helping me get a discount due to check engine light came on several times! Tammy was the only helpful person and I thank her for her service after helping me get a discount to replace a couple tires after Hawk Ford didn’t do the job properly the first time. More

Best service that I have ever received from a dealership and service department was great and service department was great More

pleasure dealing with steve and his team as well as the hawk ford parts team hawk ford parts team More

as the fleet manager of the local sheriffs department steve and his team are a necessary service we need and they always come through thank you steve and his team are a necessary service we need and they always come through thank you More

Literally you can’t take your car here. They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 20 They have “repaired” my engine three times and they’d like me to pay another $7000 to fix I what they replaced 2 years ago. We are going to junk a 2018 explorer titanium because we can’t let them fix it again. My wife laughed at them when they called trying to get her to bring hers in. More

Brought the vehicle in for repair, they diagnosed it, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2 weeks later I had to go back and pick up the vehicle, with no work completed to use for a trip. Brought the vehicle back for the diagnosed repairs, 2.5 weeks later the repairs where complete and did NOT solve the issue. They attempted to rebalance the front wheels and rebalanced them improperly. They told me that's all they could help me with and sent me on my way. More