Hawk Ford of St. Charles - Service Center

It was very easy to set up the mobile appointment. The technician was there on time and replaced the battery in my Escape quickly. The technician was there on time and replaced the battery in my Escape quickly. More

It was ok. Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr Took too long though. Because I sat there for 1.5 hrs when I was told it would only take 1 hr More

always a pleasure dealing with steve and his team as well as everyone in the parts department as everyone in the parts department More

Received a recall from Ford regarding the emissions on my 2017 Edge.. Hawk sent a technician to my home to upgrade the computer program. Work done efficiently in about half an hour. Couldn't ask for better s 2017 Edge.. Hawk sent a technician to my home to upgrade the computer program. Work done efficiently in about half an hour. Couldn't ask for better service. More

Steve was super accommodating with my schedule. Got me in a car while they were working on mine. I appreciate all the help! Got me in a car while they were working on mine. I appreciate all the help! More

Steve was great and efficient. Very please with him and his service. Did exactly what he said! Very please with him and his service. Did exactly what he said! More

Went in for an oil change without an appointment. From beginning to the end was about 45 minutes. Everything was explained and I was very satisfied. From beginning to the end was about 45 minutes. Everything was explained and I was very satisfied. More

Great service I had my oil change in about an hour. Plus a full vehicle inspection. Plus a full vehicle inspection. More

Gerry is the best! He is very accommodating and what he says actually happens. Extremely conscientious and kind. He is very accommodating and what he says actually happens. Extremely conscientious and kind. More

Kristy Swanson was awesome at her job. Everyone went above and beyond to meet repair deadlines. Nice work! Everyone went above and beyond to meet repair deadlines. Nice work! More