Hawk Chevrolet of Joliet - Service Center

Worst sales person I've ever dealt with. I was lied to multiple times including about the size of the bed in the truck I bought. I said I needed the bed to be at least 6ft. I was told it was I was lied to multiple times including about the size of the bed in the truck I bought. I said I needed the bed to be at least 6ft. I was told it was 6 1/2 ft. I found out a couple days later, when I went to put my work ladder in it, it was only 5'-10". When I questioned it the salesman told me they don't make this truck with a 6 1/2 ft bed. Not true. I talked to a manager and my option was to get the same truck, with the same options, with a 6 1/2 ft bed, sent from a different dealer, but would cost me $12k more. Even though the window stickers were the same. Or keep this truck and deal with it. I wasn't going to pay $12k more so now I'm stuck with a truck that is not even what I wanted. This truck has been in for service multiple times with many issues. Only a couple have actually been resolved. The most recent visit they replaced a warped painted bumper that was out of alignment with the rest of the front end on the driver side. I specifically told them I didn't want the bumper replaced unless they could guarantee it would look better. They assured me it would. Now that they replaced the bumper, the issue with the alignment of the bumper is better on the driver side but worse on the passenger side. On top of the issue still being there, the alignment where it meets the quarter panel is bad. Also, they chipped the paint on the quarter panel. And worst of all, the paint is NOT an exact match with the rest of the truck. I bought this truck new and after financing this truck is costing me $70k and now it looks like its been in an accident even though it hasn't. It only has 4500 miles on it. More

Just purchased used car in Aug. the weatherstripping came loose and was dangling. I went in once for an appointment but the person just took a picture of my VIN and said they would the weatherstripping came loose and was dangling. I went in once for an appointment but the person just took a picture of my VIN and said they would order the part. A few weeks later my husband called and another appointment was made and I believe the part was ordered during the second call. Took several week to resolve and I'm happy with the result but they should have resolved it sooner. More

More than what I expected. A great team. I will be returning. Keep up the great work A great team. I will be returning. Keep up the great work More

Everything was done to my satisfaction but 2 hours for an oil change, tire rotation, 27 point inspection and a cabin filter change? oil change, tire rotation, 27 point inspection and a cabin filter change? More

It was a calming experience during a frustrating time. Everyone was super nice and very professional. Everyone was super nice and very professional. More

I arrived a day before my scheduled service date in error. My vehicle was worked into the schedule. Everyone was courteous and kept me informed. error. My vehicle was worked into the schedule. Everyone was courteous and kept me informed. More

Very helpful and kind They provided the help I needed with my car and were very kind with service with my car and were very kind with service More

My experience was very nice No No No No No No No no no no More

Danny was very nice and kind he was down to earth with us Danny knows no color of skin Danny knows his job very well Danny encouraged us to buy a car and we did and we love our new Mazda CX90 Danny knows no color of skin Danny knows his job very well Danny encouraged us to buy a car and we did and we love our new Mazda CX90 More

Just fast paced felt like I was trying to get in and out. I had a way better experience w Mazda and that's who I purchased through I had a way better experience w Mazda and that's who I purchased through More