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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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October 12, 2020

The people that work there are very nice and the service is very good. Also the prices in repairs are very decent and they are very fast and the service More

by Fernando Lopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Weck
October 12, 2020

While the select was somewhat limited, the level of product knowledge and staff support was definitely not limited!!! Great dealership and even better staff. Will definitely do business with them agai More

by sap_louis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Dutkiewicz
October 10, 2020

Misdiagnosed.. idiotic and hideous explanation of the noise I brought car in for .. was told there was a leak in a patch on a new tire.. although no evidence of air loss.... went somewhere else who diagn More

by Outback
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob or Robert
Dec 01, 2020 -

Hawk Chevrolet of Joliet responded

Our goal is excellent customer service on every visit and it sounds like we did not come very close on your visit. I am sorry this happened and understand you frustration. I would be happy to look into the issue if you would like. Please provide your repair order number and look into what happened. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156' mhayes@hawkauto.com

October 09, 2020

Service was done fast and and in a timely manner. Waiting room was clean and everything was spread out. One of the better dealers I’ve been to. More

by Cw13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsay
October 09, 2020

I always have a good experience when I bring my car in for service. The service is excellent and I know I can trust the work to be done thoroughly and professionally at the right price. More

by JAYNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff
October 09, 2020

I brought my Forrester in for the 89.95 e-mail special 5 year check up. They didn’t do all of what was promised and charged 94.95. More

by JHICKS8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Edwards Jr.
October 08, 2020

Had oil change and tire rotation done along with check engine light that was diagnosed the parts and labor was way overpriced at traditional dealer rates More

by Tony H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mica Collins
Dec 01, 2020 -

Hawk Chevrolet of Joliet responded

Hi Tony, I am sorry to hear things didn't go smoothly on your visit to our dealership. We take great pride in our customer service and I am disappointed we did not take excellent care of you. If you could please provide me the repair order number I would be happy to look into your issue and see what I can do to resolve it. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156' mhayes@hawkauto.com

October 07, 2020

I purchased a new car that was leaking oil. My husband brought it in for service. The service man asked him what he did to the car in an accusatory statement. We owned the car for 5 days. We only drive More

by NICOLE.WOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
Oct 10, 2020 -

Hawk Chevrolet of Joliet responded

We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2020

Brought my truck in for service on a recall and ended up purchasing a,new Traverse. My husband is disabled and it was very difficult for him to get in and out of the pickup. Salesman, John Glusak allowed More

by CNAEDLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Glusak
Oct 10, 2020 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2020

I was happy with the prompt service I received without an appointment. The service personnel were friendly and courteous. I liked that my truck was washed as part of the service. More

by IKOIKO57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Weck
Oct 10, 2020 -

Hawk Chevrolet of Joliet responded

Hi there! We're so happy we were able to help you out! Please don't hesitate to reach out to us if there's anything more we can do!

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