Back

Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

Sort by
October 15, 2020

Everyone seems to be a team player, and shows great customer skills. I would recommend Hawk for buying a new vehicle or servicing your vechicle More

by GLORIALUKAS1346
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martinez, Mike Hayes, Justin Weck , Tim Christ
October 15, 2020

First time I was in the new building. Very nice, clean, but a little more difficult to reach from the south because of the divided highway. Prompt for check in and service. Very happy with them. More

by SHAVAYA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not notice names while I was there, and cannot clearly see the pictures on my phone that you have posted, so I cannot answer this question.
October 14, 2020

Very fast and accurate service. They gave me a quote for the work I needed done and it was spot on! All the staff were friendly, professional, and attentive. More

by SANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martinez
October 14, 2020

Had appointment for oil change that took 2hrs was not done at promised time. Didn’t even acknowledge that it was longer than promised time. More

by EJRAGUILERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure not listed
Dec 01, 2020 -

Hawk Chevrolet of Joliet responded

I am unhappy to hear you visit took so long and I would like to apologize to you for what happened. Please email or call me with your repair order so I can look into it for you. Sincerely, Michael Hayes Customer Experience Manager Hawk Joliet 815-773-2156 mhayes@hawkauto.com

October 14, 2020

Had lousy maintenance service experience. Contacted Service Director (Mr. Hayes) and left two messenges to please contact me about my service dept. experience. He returned neither! Apparently they don More

by Delete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Kielma, Mike Hayes
Dec 01, 2020 -

Hawk Chevrolet of Joliet responded

I am sorry to hear you had issues durning you visit with us. And let me apologize as well. please call or email so we can discuss what happened. I am not sure why i I didn't respond to your messages because we do want to hear from everyone, happy or unhappy. So please contact me. Sincerely, Michael Hayes Service Director Hawk Joliet 815-773-2156 mhayes@hawkauto.com

October 14, 2020

I’m very pleased with Hawk Chevy dealership I’ve had a few issues with my 2020 Silverado 3.0 diesel but Hawk Chevy has been there for me the whole way taken care of with the can is quickly as they can so More

by tap33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ, Nestor Urrutia
October 13, 2020

They listened to our issues. Tested our car and diagnosed the problem quickly. We received prompt, friendly, efficient service to solve this problem. We are very pleased with the service. More

by STUPARSUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
October 13, 2020

I brought the car in to have the protective package applied. Services were completed very quickly. Their complimentary ride to work was a terrific perk. More

by NICOLE.WOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
October 12, 2020

The service techs were amazing! They not only completed the install but made sure that we knew how to attach, remove, open and close the carrier! More

by JESSZALLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t see the photo of the gentleman I worked with in service. I don’t recall his name but he was the only blackman in service that day.
October 12, 2020

Sean was extremely helpful and kept me advised as to what was happening. Your waiting area is loud. You need an area for reading. I like the board which indicates progress of service. I was handicap and Sean More

by MARYSZYSZKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean
...
217
...