Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hawk Chevrolet of Joliet - Service Center
Joliet, IL
2,873 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,873 Reviews of Hawk Chevrolet of Joliet - Service Center
Sort by
October 27, 2020
A little costly on the service maintenance but overall great experience and excellent customer service. Would love to add that having accumulated MyChevroletRewards points it was a breeze using the MyChev great experience and excellent customer service. Would love to add that having accumulated MyChevroletRewards points it was a breeze using the MyChevrolet app, redeeming my points and applying it to the cost of my services. Awesome job Chevrolet! More
by NAHEA50
Verified CustomerEmployees Worked With
Tim Christ
October 26, 2020
Really great fast service. Everyone is always friendly and helpful. I always feel like they take the time to listen and help me get the best with my car. and helpful. I always feel like they take the time to listen and help me get the best with my car. More
by SUMMERKORNFEIND
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
October 26, 2020
I would like to thank Dan Sorenson for a great job done with my car he said that my car was going to be done a little earlier than I expected and I thank him! He was very polite very courteous and just won with my car he said that my car was going to be done a little earlier than I expected and I thank him! He was very polite very courteous and just wonderful thank you! More
by MICAFRARY
Employees Worked With
Don Sorenson
October 26, 2020
I scheduled a service to get new tires. I had received between emails and texts 11 confirmations in a 3 day period stating the time of the appt and which tires I was getting. I arrived at my appt, checked between emails and texts 11 confirmations in a 3 day period stating the time of the appt and which tires I was getting. I arrived at my appt, checked in and just asked about how long it would take and the gentleman said about 1 1/2 hrs. 2 1/2 hrs later I checked as to the status of my car as it wasn’t done and I hadn’t heard anything. Apparently, no one got my tires. So they had to go down the street and get them. When I asked why no one could have let me know, I was told you were very busy. He was apologetic, but that was unacceptable. My 1 1/2 hr appt ended up being 3 1/2 hrs. I was given a card for a free oil change but I’ve had to sit for over 2 hrs before for that before. More
by KUJAWA575
Employees Worked With
His name started with a C.
October 26, 2020
Manny was very helpful. We arrived a little early, but he was able to get us right in. Also took care of a recall issue in the same time period we were already there. Thanks!! he was able to get us right in. Also took care of a recall issue in the same time period we were already there. Thanks!! More
by JANECFONNER
Employees Worked With
Manny was prompt and very helpful!!
October 26, 2020
Service provided was efficient, professional, courteous, informative, personable and friendly. Area was clean and accommodating to the customer. I was kept informed through the process. informative, personable and friendly. Area was clean and accommodating to the customer. I was kept informed through the process. More
by satisfiled customer
Employees Worked With
Mike Hayes, Justin Weck , Tim Christ
October 25, 2020
Your in great hands with Hawk service dept. Covid protocols in place, informative staff and timely turn around. Thank you for the remote start install! protocols in place, informative staff and timely turn around. Thank you for the remote start install! More
by Brian Papesh joliet
Employees Worked With
Justin Weck
October 23, 2020
Fast service for oil and fluid change. Said they would wash my car but did not. They were on time for the appointment. Have no clue if they used CDC procedures which did not make me happy. wash my car but did not. They were on time for the appointment. Have no clue if they used CDC procedures which did not make me happy. More
by MYCBURG
Employees Worked With
Robert
October 23, 2020
Very helpful crew... Only thing I HATE is the different Very helpful crew... Only thing I HATE is the different (than car) color of the Bumper that was added... Especially seeing that it is a Brand New Very helpful crew... Only thing I HATE is the different (than car) color of the Bumper that was added... Especially seeing that it is a Brand New Car with less than 150 miles..... Why can’t it be matched completely I Will Never Understand More
by Lady Jay
