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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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May 31, 2021

Service was quick and they explained everything very well. I also got nice price discounts with the GM rewards program! The GM credit card also gives me nice rebates. More

by LEONARD_JERRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The person that brings back my car when it is finished, is also very friendly. I have seen him there for over 10 years and I want to acknowledge him., Tim Christ
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2021

FriendlyCleanKnowledgeable Helpful My list of Friendly Clean Knowledgeable Helpful My list of questions and concerns were answered completely and I was even given a demo of how to use a feat More

by SMILES2U_LEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma, Josh Holm, Tim Christ
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! We look forward to your next visit! Take care!

May 31, 2021

Good service and people that work are really nice and very professional. I will recommend to a friend because the service is really good and professional More

by mramir30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Del Toro
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Thanks for the recommendation, and have an amazing day!

May 31, 2021

Angus was my advisor he was very nice and hospitable! He remembered me from the last time, and the services I had before. Prices are not bad! Thank you! More

by rgarc411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angus
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, thank you so much for your positive comments about Angus. We do hope we can be of assistance in the future. Take care!

May 31, 2021

Friendly service easy to deal with I got an appointment right away and they went over questions I had about the car would definitely go back More

by BUDDYJMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

Hi there! We're so happy we were able to help you out! We look forward to your next visit! Take care!

May 31, 2021

They charged me for fixing car while under warranty. A bad battery and fuse that were bad. This was just unethical snd I’ve problems with car and they service center never acknowledge my complaints. They More

by MARTHY2950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Christ
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

Good morning, My name is Scott Pothof, Service manager for Hawk Chevy. I want to start out by saying I am sorry about the condition we returned your vehicle. This is not acceptable. Please call me at 815-725-7110 ext 1260 or reply to this email at your convenience.. Please let me know how I can help I apologize again and thank you for your time in advance. I look forward to your correspondence, Scott

May 31, 2021

Going to Naperville to Geralds to trade it in. I have 7800 miles on my 2019 Outback. Your service department is rude and nasty men. Told me to put a trickle charger on it at night! More

by MARTHY2950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Christ
Jun 10, 2021 -

Hawk Chevrolet of Joliet responded

Hi, My name is Scott Pothof, Service manager for Hawk Chevrolet and Cadillac. I see you had an issue and I apologize for that action in advance. Let me see if I can do something for you in regards to your last service visit. Please either email me directly at scott.pothof@hawkauto.com or call me at 815-725-7110 ext. 1260. To speak about this visit. I look forward to your correspondence, Scott

May 31, 2021

Went to get emissions test the following day and was rejected. Engine light came back on the very next day for the third time. This is beyond annoying. More

by Jeremy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angus chu
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

Good morning, My name is Scott Pothof, Service manager for Hawk Chevy. I want to start out by saying I am sorry about the condition we returned your vehicle. This is not acceptable. Please call me at 815-725-7110 ext 1260 or reply to this email at your convenience. Please allow me to assist and diagnose this issue and no charge to you, if it is something at occurred or is under warranty there will be no charges for the repair. if something is is south, I will do my best to assist you in the repair. Please let me know how I can help I apologize again and thank you for your time in advance. I look forward to your correspondence, Scott

May 31, 2021

Hawk Subaru always takes care of their customers. Justin K. made sure there was no inconvenience to me while they worked on a recall and maintenance for my Subaru Impreza. He was attentive and knowledgeabl More

by REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found our staff was so knowledgeable and helpful! Please don't hesitate to reach out if there's anything additional we can do for you.

May 31, 2021

Justin was upfront with costs. He explained everything and the whole process was good. Loaner was clean. Appointment was at 7 am and everything was in time. More

by PULVERMACHER61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 02, 2021 -

Hawk Chevrolet of Joliet responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

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