Hawk Chevrolet of Joliet - Service Center

Everyone was nice and car was done when they said it would. I had oil changed and tires rotated. That takes two hours to get done would. I had oil changed and tires rotated. That takes two hours to get done More

I gave specific things I wanted them to look at. I told them twice (once over the phone and once in person) to look at my driver’s side front tire, that I have to put air in it at least once a week because them twice (once over the phone and once in person) to look at my driver’s side front tire, that I have to put air in it at least once a week because it is losing 10psi every week. I told them my passenger side tire loses air too, but not as fast. I was also getting an oil change and engine filter replaced while it was there. The day of service, I was sent an inspection report with prices of service and given the opportunity to approve or deny those services. On the inspection report, I agreed to the oil change and engine filter for a set price. For the tires, there was only the passenger side front tire mentioned. I agreed to that at a set price but then called the dealership to ask them about the driver’s side front tire. They told me they would check it again. They found that it was leaking air through the seam. They fixed that, then, too. When I went to pick up the car, my bill was about $40 more than what my inspection report said (and my tires were paid for by warranty) and my Rims on the tires they fixed were absolutely filthy! When I mentioned the rims, the guy handing the car over to me sprayed something clear on a rag and half wiped them. I called the service manager when I got home and left a message. Two days later I still have not heard back from them. Yesterday, my front driver side tire is messed up again! Now the sensor is only working every once in a while. Sometimes it will show the pressure in my tire and other times it shows that I don’t even have a tire there. I called back yesterday and couldn’t get any service rep to take my call. I am beyond irritated with my service, the bill, and their response to me. More

Poor customer service, inattentive to customer needs. Scheduling didn’t book the brakes, only the oil change. Courtesy shuttle driver did not have a mask (as asked) pick up was half hour late, then sent Scheduling didn’t book the brakes, only the oil change. Courtesy shuttle driver did not have a mask (as asked) pick up was half hour late, then sent to wrong place. friendly but not meeting needs. as a result I was not able to collect my kids from daycare and had to make alternate arrangements (after working through lunch to make sure this didn’t happen). Don’t know about th le quality of the work - but I hope it’s good. I understood a part being on backorder and wasn’t annoyed by that, but now not sure it’s worth all the hassle to have the repair actually done More

With a scheduled appointment my vehicle wasn’t looked at until late on the second day. After me calling. Picked up 3 day Friday.1 until late on the second day. After me calling. Picked up 3 day Friday.1 More

Took 4 days to diagnose my vehicle after dropping it off for a 10am appointment. Called every day and they stated they were working on diagnosing it, but did not have a diagnostic code. for a 10am appointment. Called every day and they stated they were working on diagnosing it, but did not have a diagnostic code. More

Service was great! Staff were very friendly and informative. They made the service process very smooth and stress free. From the first call to the service completion Subaru staff were friendly and informative. They made the service process very smooth and stress free. From the first call to the service completion Subaru staff were friendly and professional. More

Don is super easy to work with; and made the whole process very easy. Would highly recommend Hawk Collision Center to anyone in need of repairs. process very easy. Would highly recommend Hawk Collision Center to anyone in need of repairs. More

I must say your dealership is comforting, I felt this throughout your whole facility. The staff, atmosphere, I feel welcomed going to your dealership, thank you. throughout your whole facility. The staff, atmosphere, I feel welcomed going to your dealership, thank you. More

I like that he let me know I need alignment done on my car and he walked me to my car and they were faster this time car and he walked me to my car and they were faster this time More

From the minute I stepped in the premises the service department was extremely attentive to my needs. I’m from Florida so I was a bit far away from home but I received a royal treatment as if I was at ho department was extremely attentive to my needs. I’m from Florida so I was a bit far away from home but I received a royal treatment as if I was at home. Friendly staff and very informative to what was needed for the safety of my vehicle for daily use and travel back safely home. More