Hawk Chevrolet of Joliet - Service Center

Not enough workers to check you in then I come back the same thing I could of used my Cadillac points but it says now Vin does not match my car. If you see people have Cadillac points alot let them just us same thing I could of used my Cadillac points but it says now Vin does not match my car. If you see people have Cadillac points alot let them just use them they wanted me to show on my phone has not worked since after the month I leased it. So I had to pay 75 dollars😡 More

Staff friendly and helpful. Got me a loaner and completed job when they said they would. job when they said they would. More

Work was completed as expected by courteous advisor Tim and Sean. Timely completion and good advice and helpful comments were communicated by Tim and Sean and Sean. Timely completion and good advice and helpful comments were communicated by Tim and Sean More

Love Hawk Joliet best in the world so happy super happy More

PUSHERS! My visit was for a routine oil change. Which even with a scheduled appointment, took almost 2 hours. No other service other than a oil change. 2 hours! I was provided a whole laundry list of th even with a scheduled appointment, took almost 2 hours. No other service other than a oil change. 2 hours! I was provided a whole laundry list of things my vehicle supposedly needed. One recommendation was, I informed my rear windshield wiper was streaking. I have maybe used the wiper maybe 5 times ever. I declined a replacement. That particular day it was pouring down rain. The first thing I did after waiting 2 hours for my oil change was to test the wiper, even before I pulled out of the parking lot. Not a single streak. As clean as the first time I ever used it. I was also informed my tires were wearing and were cupping. The tires were replaced one year ago, and have less than 18 thousand miles on them. I checked them as well which show no signs of any cupping or wear. Tread looks great. These were two recommendations among others. How can I have confidence in the maintenance team and their honesty, and know I’m not being take for a ride under the hood when these two things, the first two I checked, clearly show no indication of signs of wear or require immediate attention? I need honest mechanics, not a money hungry service department. Prior to my Mazda, I owned a Honda. A Honda that was regularly serviced which lasted over 225+ thousand miles before I traded it in, and it was still running like a champ. No issues. Every vehicle I have ever owned, I have always taken to the dealership for scheduled maintenance to assure it is the manufactures standards. Never once did I feel Honda recommend something I didn’t need or were trying to squeeze money out of me. I felt they always treated me with the upmost honesty. This past experience with Mazda really disappointed me More

Not sent off for detailing no cleaning at Hawk either More

I was in and out petty quickly. Nice waiting room. More

They usually are able to get us in when we need an appt… More

Competent, professional service. I always have confidence that I am getting a complete and thorough job. that I am getting a complete and thorough job. More

Very pleased with service in the service department on Monday Monday More