Hawk Chevrolet of Joliet - Service Center

Great people great service bought many cars from here. Now second generation. I would recommend this place to all my family and friends.Vernoica was a great. Great finance guy too. Now second generation. I would recommend this place to all my family and friends.Vernoica was a great. Great finance guy too. More

It was easy to make an appointment, I was greeted by a friendly attendant who told me what they were going to check and the problem was cared for. friendly attendant who told me what they were going to check and the problem was cared for. More

The gentleman who greeted me as I drove into the service garage was very friendly. The service people were nice. It took 2. 1/2 hours to complete the oil change which I feel is a long time to wait. garage was very friendly. The service people were nice. It took 2. 1/2 hours to complete the oil change which I feel is a long time to wait. More

Service at Hawk Chevrolet-Cadillac dealership in Joliet, Illinois is always outstanding. They are professional and courteous and informative appraising the customer of work performed. Illinois is always outstanding. They are professional and courteous and informative appraising the customer of work performed. More

I love the service. Everyone was so nice. I highly recommend and I know where to go if I ever want to purchase a car. Awesome service! Thank you =) recommend and I know where to go if I ever want to purchase a car. Awesome service! Thank you =) More

It was easy to make an appointment. Service desk staff,zack, was friendly and helpful. I came in for oil change tire rotation and tire sensor. Service was very good. staff,zack, was friendly and helpful. I came in for oil change tire rotation and tire sensor. Service was very good. More

No problems with the service, however I did have a problem with the person driving my car into service. I have called several times to speak to a service Mgr. Am told either he’s busy or he will call problem with the person driving my car into service. I have called several times to speak to a service Mgr. Am told either he’s busy or he will call me back. Left my number and never got a call back. I guess it was not important enough to receive a call back, after all I had already paid for the service. At this point you have sent a clear Message to let me know that I am Not a valued customer And coukd care less about any complaints I have regarding issues that occurred. Perhaps next time I will Most definitely know better than visiting your service department More

Customer service is great, super nice and helpful. Easy scheduling, on time service. Honest and straight forward answers to all of my questions. I will continue to come here for service scheduling, on time service. Honest and straight forward answers to all of my questions. I will continue to come here for service More

Takes a long time to get the services done. No or slow Takes a long time to get the services done. No or slow communication on status. No greetings walking in. Lacked phone courtesy to transfer when I Takes a long time to get the services done. No or slow communication on status. No greetings walking in. Lacked phone courtesy to transfer when I called. More

I didn't feel like my issue was taken seriously and I waited 4 hours in the waiting area and they didn't even tell me they were done with my vehicle until I asked waited 4 hours in the waiting area and they didn't even tell me they were done with my vehicle until I asked More