Hawk Chevrolet of Joliet - Service Center

Great routine service experience; everyone was professional, friendly, and knowledgeable. The facilities were clean and inviting. I’ll definitely be back for future service needs. professional, friendly, and knowledgeable. The facilities were clean and inviting. I’ll definitely be back for future service needs. More

Performed warranty work and replaced a wheel bearing on my 2018 forester. I am very satisfied with the service department and Justin at Hawk Subaru. my 2018 forester. I am very satisfied with the service department and Justin at Hawk Subaru. More

The service department is a joke. The management there is terrible. The only thing that brought me back there was the service advisors and most of them are gone now. Seems like they can't keep the good emplo terrible. The only thing that brought me back there was the service advisors and most of them are gone now. Seems like they can't keep the good employees. I will never go back More

Very professional and knowledgeable! Brian was kind and helpful! I always trust your service department to do a good job. And they did! I’ll surely be coming back! helpful! I always trust your service department to do a good job. And they did! I’ll surely be coming back! More

The work was fantastic, but I would have been comfortable with more communication. It was difficult being without my car for a week and I called three separate times to check on the status. with more communication. It was difficult being without my car for a week and I called three separate times to check on the status. More

I was out of town when I had the problem with my car, they went out of their way to get me in and fix it. they went out of their way to get me in and fix it. More

Truck was towed in July 13. Told that they would diagnose July 22. I called July 21 to confirm. Called July 22,23 and July 26 for update. When I was able to talk to a person, he or she was very pleasant but July 22. I called July 21 to confirm. Called July 22,23 and July 26 for update. When I was able to talk to a person, he or she was very pleasant but had no information. I never received a call back after any of the 4 inquiries I made. Drove out to speak to someone in person. Angus was pleasant and said he would be my service representative. Next day he was not the person who called w an update. I got no communication until I went in person. Totally unsatisfactory experience in communication and customer service. Ultimately, we took the truck somewhere else, because dealer told us they could not do repair. More

Held my car for over 2 months on a 3 week repair & even had to take it back the day after getting it back to me. All of this with no compensation or apology from the service management. Unsatisfied to say had to take it back the day after getting it back to me. All of this with no compensation or apology from the service management. Unsatisfied to say the least, thanks only goes out to Robert my service advisor who did his best to get me back on the road. More

The problem I had was fixed. All is working well. I want to especially thank Robert Martinez from the service department for his assistance. He is a real professional - very courteous and understandin want to especially thank Robert Martinez from the service department for his assistance. He is a real professional - very courteous and understanding. Thanks to whomever actually serviced my vehicle. Also thanks to Alex for his chauffer service! Thanks to all. Fr. Don Buggert, O. Carm. More

Justin & Dale we’re great help. Got my service done in and out. Will definitely come back there for my next service thanks guys your great and out. Will definitely come back there for my next service thanks guys your great More