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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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August 04, 2021

Service technician claimed to do a multi point inspection however no documentation and or report was provided that noted the findings of the technician. This is standard practice at other Chevy dealerships. More

by rigo_777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA , Tim Christ
Aug 20, 2021 -

Hawk Chevrolet of Joliet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please contact our Service Director, Bill Webb at 815-773-2156 when you have an opportunity, and we will be more than happy to try and turn your experience around. Take care!

Aug 20, 2021 -

rigo_777 responded

Hello. Your response is noted, but it has taken over two weeks for a response. This further serves as an example of the subpar service received during my visit and the lack of concern regarding my review.

August 04, 2021

No better, no worse than any others. Rotated tires but failed to check pressures. Didn’t reset maintenance minder. Auto headlights turned off. Have to question what else wasn’t really done More

by bobdawe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 20, 2021 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 04, 2021

I had my key re-made and programmed. They were fast and I had my key re-made and programmed. They were fast and efficient. The staff was friendly and knowledgeable. I would recommend this facility to e More

by Palms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert , Tim Christ
Aug 17, 2021 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 04, 2021

Fast, efficient service. Team member friendly and politely answered questions. Discussed next service needed for my car. Facility is new and quite nice. Good place to do business with. I thought that More

by Vk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Aug 07, 2021 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! We look forward to your next visit! Take care!

August 04, 2021

Kind staff, quick service, and very clean! Free coffee too! They showed me what was wrong and gave me options to choose from. A+ in my book! More

by NAPALMDUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Aug 17, 2021 -

Hawk Chevrolet of Joliet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again.

August 04, 2021

The intake bay was very clean and the staff was friendly and knowledgeable. The process was smooth and efficient taking a minimal amount of time. I received good service for a great car. More

by JAMIEBOY1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Saeig
Aug 17, 2021 -

Hawk Chevrolet of Joliet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

August 04, 2021

Robert Martinez was very knowledgeable and friendly. Asked if I had service coupons to apply on my work order. I will gladly refer my family and friends to Hawk chevrolet More

by Janie Powell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert martinez, Tim Christ
Aug 17, 2021 -

Hawk Chevrolet of Joliet responded

We're glad to hear you found Robert was so knowledgeable and helpful! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

August 03, 2021

Great service department. Always clean and they are ready to work on your car since they are not part of the 701 strike going on. More

by angus122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martinez, Tim Christ
Aug 18, 2021 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 03, 2021

Excellent service department. Very efficient with dropping car off in the morning. Every person I spoke to was extremely polite and helpful. The dent repair completed on my car was outstanding. Looks More

by DETERMINEDTOTEACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Aug 18, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

I like how personable everyone is there. They are good at explaining the service performed. I totally recommend them for your service needs. Thus us the second Subaru I gave bought More

by SMSTACHELSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fredi Navarrete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Muisenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know the rest of the teams names, but they are all ready to help you out if you need anything, Tim Christ, Tim Thorn, Scott Pothof
Aug 18, 2021 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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