Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews
Call Service Center (815) 214-9907

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

Sort by
September 08, 2021

Very friendly staff, everyone was super helpful and went up and out of there way to help. Greeted when I walked in by multiple staff and when I exited. More

by DKBALLERJIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Report | Print
Sep 09, 2021 -

Hawk Chevrolet of Joliet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 08, 2021

This time all went well when I brought my Subaru Forester in for a recalled part for replacement service. It only took a few hours. More

by KAELTH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Report | Print
Sep 09, 2021 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 06, 2021

Quick write up and service. Just an oil change this visit. Thoroughly checked my truck, all good. And a free car wash! Friendly and positive staff. More

by T&Bv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Name not listed
Report | Print
Sep 08, 2021 -

Hawk Chevrolet of Joliet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2021

I made an appointment online which was easy and convenient. Got excellent service from the service consultant and kept me up to date on service. Facility was clean. More

by juncal62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Report | Print
Sep 08, 2021 -

Hawk Chevrolet of Joliet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2021

All screws were missing from my car left side of bumper right side of bumper and bottom. My chevrolet volt acrews were removed for front bumper but were not put back. I paid 150+ dollars drove more than an More

by ibsfusion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Report | Print
Sep 23, 2021 -

Hawk Chevrolet of Joliet responded

Thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Our manager would really like to speak with you more regarding this matter. Please reach out to Bill Webb at 815-773-2156. We look forward to hearing from you. Take care.

Nov 07, 2021 -

ibsfusion responded

Hello Mr Bill Webb, I dont knwo why you gave me your number if you are not going to answer calls or return my voicemails. I have called you more then 5+ times with in the last month. I have yet to receive any call backs or responses. 1) your tech didnt put screes back on sides and bottom of bumper. He didnt even call back regarding this since he clearly would have noticed having screws and the car being taken home. 2) his diagnosis of onboard charger was wrong as we had two separate working chargers installed and both were programmed and did not solve the problem. The charger even charged the car fully once amd then went back to giving the same code p0AF8. I have spend hundreds of dollars on your techs wrong diagnosis. 3) My air damper is dragging on the floor and the bottom and sides of my bumper are not secure. Please dont give a number which you will not answer or care to check the voicemails.

September 06, 2021

I came in for an oil change appointment, and I was waiting for over 3 hours. When I tried to talk to any employee about the length of time that I was waiting, I was brushed aside. More

by BASSOON77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Keilbasinski
Report | Print
Sep 23, 2021 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at our Service Director, Bill Webb at 815-773-2156 to discuss your concerns.

September 04, 2021

Brought car in because check engine light was in and 1 weeks later it is on again. Now have to find time to bring it in again. More

by bobdf1956
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Christ
Report | Print
Sep 23, 2021 -

Hawk Chevrolet of Joliet responded

Bob, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 03, 2021

Always pleasant and super helpful, I wait for my car and they are always quick to update and keep me posted on progress. I’ve always had pleasant and helpful employees to assist me. More

by Ladyfencl2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Report | Print
September 03, 2021

My oil pump went out brought it in on Tuesday am with the Labor Day weekend coming up and needing a adujuster to ok the warranty work I was pleasantly surprised to get my truck back by Thursday so I could go More

by MIKEHRECHKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Christ
Report | Print
Sep 08, 2021 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 02, 2021

Thanks to everyone but I really hate writing reviews every time I come, sometimes for just an oil change. Thanks I wouldn’t come back if I didn’t like it here More

by LFREIS22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Martinez 5*, Chester Patterson, Tim Christ, Martin Aguilar
Report | Print
1
...
125
126
127
...
288