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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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October 19, 2021

customer service was poor, didn’t understand what took so long and why an evaluation costed $165 More

by Forget Chevy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Oct 28, 2021 -

Hawk Chevrolet of Joliet responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to Service Manager, Bill Webb at (815) 773-2156 at your earliest convenience.

October 19, 2021

The absolute best help. Very understanding and patient workers, the overall experience was the best I’ve had. More

by MARLENETECUAPETLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie , Martin Aguilar
Oct 22, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

October 19, 2021

They actually finished my car eEarly. Text and a call to They actually finished my car e Early. Text and a call to let me know. Service video was awesome. More

by Todd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin wood
Oct 22, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 18, 2021

Great service and people! Car looks awesome! Would do business here again sure! Thank you! More

by knepperam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Sorenson
Oct 22, 2021 -

Hawk Chevrolet of Joliet responded

Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit! Thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again.

October 18, 2021

Friendly people, good service. I really liked the video sent with why it was recommended that my air filter be changed. I was happy also to be able to use a coupon to knock a little bit off a large bill (4 More

by Sue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy
Oct 22, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, thank you so much for your positive comments about Hawk Chevrolet of Joliet! We look forward to your next visit! Take care!

October 17, 2021

Although the cadillac I drive is in Neil's(my son) name at Hawk,I always go for service to this place. This time it was Jennifer Gibbs who took care of me. And she was good! The time she quoted me was spot More

by RVNINNAM@HOTMAIL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Gibbs of Service Dept. Didn't work with either sales or management dept.
Oct 19, 2021 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Jennifer here at Hawk Chevrolet of Joliet! We sincerely value your business and look forward to your next visit!

October 15, 2021

Great people in truck repair department tristin great best service l have ever had at a dealership thanks for the great service getting my truck fixed More

by Shumate.steve51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristin
Oct 18, 2021 -

Hawk Chevrolet of Joliet responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2021

Came in for a oil change told a hour and it only took 45 min More

by donaldtoerpe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chester Patterson, Martin Aguilar
Oct 18, 2021 -

Hawk Chevrolet of Joliet responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 14, 2021

Bad customer service, I was left unaware of progress, having to call in and check to see what was going on. I wasn’t offered a loaner either, also my oil meter wasn’t even reset. More

by Doubledvd23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angus chu
Oct 28, 2021 -

Hawk Chevrolet of Joliet responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to Service Manager, Bill Webb at (815) 773-2156 to speak to our manager directly.

October 13, 2021

I went in to have my oil changed. The gentleman who helped me was wonderful. Thank you. You don’t always remember the name, but you remember how you are treated. More

by Margemostyn202
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mindy McCorkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Hawk Chevrolet of Joliet responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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