Hawk Chevrolet of Joliet - Service Center

I was blown away by the level of caring displayed by Angus Chu and the service staff! I do not live anywhere near this dealership, but they took care of my emergency as if I were a loyal customer. Thei Angus Chu and the service staff! I do not live anywhere near this dealership, but they took care of my emergency as if I were a loyal customer. Their service and treatment of my car issue was on a level I haven't experienced in over a decade. My local dealership never treated me with as much care and concern! More

Well I have a 05 Cadillac Deville that needs a transmission it’s been there now and too much and each time I talk with the guy he tells me next week next week transmission it’s been there now and too much and each time I talk with the guy he tells me next week next week More

Understood the problem but did understate it. Very nice and attentive. Once call went unanswered but I followed up and all that was promised was completed. and attentive. Once call went unanswered but I followed up and all that was promised was completed. More

Slow service on oil change? Was 2 hours. No more than an hour would be fine hour would be fine More

I know the service center was ver busy, but wait time was too long. I was sitting in waiting area by sales because the regular waiting areas were full. No one came out to let me know vehicle was ready. T too long. I was sitting in waiting area by sales because the regular waiting areas were full. No one came out to let me know vehicle was ready. They only relied on calling my cell phone which went straight to voicemail, so I didn’t get message right away and ended up waiting an additional 30 minutes! More

Fast diagnosis and remedy was completed within 2 hours. Very polite service representative who was knowledgeable. Very polite service representative who was knowledgeable. More

Excellent service, came in without an appointment & they completed the issue promptly. Great service & I was updated timely. completed the issue promptly. Great service & I was updated timely. More

Great Service Advisor, service and extremely quick turnaround. Thank you for your prompt diagnosis and a easy resolution coupled with a special experience. turnaround. Thank you for your prompt diagnosis and a easy resolution coupled with a special experience. More

Happy with the service, technician. Liked the video that was sent describing what work needed to be performed on vehicle. was sent describing what work needed to be performed on vehicle. More

Great people, good service. Kept me informed. Was able to go home and get picked up later. go home and get picked up later. More