Hawk Chevrolet of Joliet - Service Center

Terrible experience with the service department. I was profiled as if I could not afford the work. Did not get the opportunity to say if I wanted the work done or not ,when questioned about the serv I was profiled as if I could not afford the work. Did not get the opportunity to say if I wanted the work done or not ,when questioned about the service was pretty much blown off and mislead about the warranty on the work they do saying if you don't get parts their labor does not have a warranty. But when I agreed to the work was informed the labor had 2 year warranty. I spent alot of money with this dealership and received poor customer experience from beginning to end. Thanks for the Terrible experience on Juneteenth. More

Pretty disappointed with the service at this facility. Originally scheduled an appointment for our service truck 4 weeks in advance as we had an employee that would be on vacation for a week. Needed to ge Originally scheduled an appointment for our service truck 4 weeks in advance as we had an employee that would be on vacation for a week. Needed to get an oil change / P.M. and also wanted them to diagnose and repair an air bag warning light that has been on in the truck for a while. Dropped off on a Friday for an appointment on the next Monday. Called on Thursday and was told they hadn't touched our truck yet. On Monday morning they called to let us know that the oil change was completed. Needed more time to diagnose the air bag light. We can go anywhere for an oil change but went to the dealer for something specific related to Chevy. Will not return here and cannot recommend others coming here. More

Everyone is very friendly They have great amenities for you while you wait for vehicle. you while you wait for vehicle. More

Excellent customer service & friendly. Will answer all questions asked of them. Never had a problem with servicing there Will answer all questions asked of them. Never had a problem with servicing there More

Friendly environment. Renne was very kind. She keep me updated during the whole process while a waited for my vechile to be ready. Renne was very kind. She keep me updated during the whole process while a waited for my vechile to be ready. More

Service has always been good and the ability to have a loaner car on longer jobs is great. The reason for a3 verse 5 is due to the multiple times the car was brought back for the same problem I didn't hav loaner car on longer jobs is great. The reason for a3 verse 5 is due to the multiple times the car was brought back for the same problem I didn't have before my oil change. I appreciate the teams effort in correcting the problem. More

This is my 6th subaru all from Hawk. I trust them and would go back next time. I trust them and would go back next time. More

Friendly, helpful and easy to work with. Explained the process of the work they did and let me know what and when things might have to be resolved Explained the process of the work they did and let me know what and when things might have to be resolved More

Everyone was very friendly and courteous! !!! All the work that is needed to be done was explained to me. !!! All the work that is needed to be done was explained to me. More

Chris was extremely helpful I had to leave for a trip to Florida on Monday morning and he got me in and out quick Florida on Monday morning and he got me in and out quick More