Hawk Chevrolet of Joliet

Great experience with a truly customer focused salesman James, I wanted to contact you directly to let you know I have decided to put my car purchase on hold for now and for valid reasons which have noth James, I wanted to contact you directly to let you know I have decided to put my car purchase on hold for now and for valid reasons which have nothing to do with the outstanding level of service and knowledge you provided me or the level of fairness and kindness that you were willing to work with me on the diesel duramax colorado I was inquiring about. As it played out this morning, I took a deeper dive into some of the mobile home trailers that will fully suit my needs in the short term and the weights are only 2500-3500 lbs, and since it is only me traveling at the moment, and my audi has an extended warranty to 100k and service plans included, I feel the best option right now in the short term is to just buy the light trailer and throw a hitch on the back of my audi and hit the road asap. The audi i have says it can tow up to 4500 lbs, so I feel I should be just fine for the short term. The only thing slowing me up right now is the sale of my house, so staying lean now will only help me with future purchases in the event if this road warrior thing looks to be something i will be doing after the next 18 months. Thank you again for your level of service and attention to detail. you are definitely a diamond in a rough industry but your continued shine will get you were ever you choose to go and I applaud you for your passion in the interests of the customer. The next time I am looking for a car, I will definitely have your email and direct phone number stored in my contacts and I would like to do business with you if possible, so you may be hearing from me sooner or later. Thanks again James you are a best in class salesman and just because the timing was not right for me to purchase, if there is any survey you would like me to fill out please guide me and I would love to give my positive experience feedback for the focus you provided me late in the day on a friday to try and help me get into the truck that I thought I needed but already had. And Or even simpler, please feel free to forward this email to your manager to let them know that this customer feels you are a great asset to Hawk of Joliet and I can only hope that when I come back or send referrals to that location that every other associate follows your level of diligence and detailed approach in handling the complications of auto sales. Onwards and Upwards my friend, Jayson More

great Todd was very professional and answered all my question in an understanable way. he went the extra mile to put me in the vehicle I desired Todd was very professional and answered all my question in an understanable way. he went the extra mile to put me in the vehicle I desired More

Another New Vehicle If you're looking for a place to buy your car then Joliet Hawk Chevy is the place to go!! Just make sure to ask for Tom!! He's one of the nicest and t If you're looking for a place to buy your car then Joliet Hawk Chevy is the place to go!! Just make sure to ask for Tom!! He's one of the nicest and trust worthy man anyone can go to!! I always recommend family and friends here..you wont be disappointed!! More

Great experience I recently purchased a 2018 Chevy Malibu, after getting the run around at another dealership. I was a motivated buyer with an extremely high credit r I recently purchased a 2018 Chevy Malibu, after getting the run around at another dealership. I was a motivated buyer with an extremely high credit rating, and Tom realized that this was going to be an immediate sale if the price was fair and I was treated fairly as well. Total time from arrival to departure with my new vehicle was about 3 hours. Would highly recommend Tom if you are a motivated buyer, and not just window shopping. More

Watch your numbers Good overall experience. It took time to find the car I wanted. Sales person was responsive. Finance guy was a bit shady, trying to sell me gap insura Good overall experience. It took time to find the car I wanted. Sales person was responsive. Finance guy was a bit shady, trying to sell me gap insurance even though I had more than enough down. He only got a cheaper rate after I asked for it. Didn't feel good after leaving his office. I was quoted wrong payments multiple times More

Not impressed I made the deal over the phone , that was very helpful , about noon . We made an appointment to arrive at the dealership to finalize the paper work a I made the deal over the phone , that was very helpful , about noon . We made an appointment to arrive at the dealership to finalize the paper work at 6 pm that same day . We arrived right on time and was greeted with are you the guy with the $20200. for the traverse , yes we are , great will get you taken care of . The salesman was not the one I talked to but he was helpful until he tried to have me pay the wrong amount , an additional $1500 he said I didn't pay the deposit they had on record . There was no talk about the $1500 on the phone at all . Had to wait for approval to correct paper work . Then he says we will locate the car , you don't have it ready , no . They bring the car up for us to look over and it hasn't been detailed yet , very dirty . So we test drive and that's ok , so we go back in to get things finalized and that takes an hour waiting , we are paying cash mind you . Then we have to wait another hour for the car to be cleaned up , we left at 8:30 pm that night and I drove 2.5 hours to get there , so was 11 pm when home . To say the least I was not impressed . the car must not have even been checked over as when I got home I noticed the radio antenna was missing on top of the car . More

Quick and Easy I arrived at my appointment 10 minutes early and they started early. I was pleased with the customer service representative and the rapid overall ser I arrived at my appointment 10 minutes early and they started early. I was pleased with the customer service representative and the rapid overall service. More

I had a great and very fast experience buying my first car. Great dealership. I already knew what I wanted going in and James M. got everything done extremely fast and I was comfortable the entire time. If you Great dealership. I already knew what I wanted going in and James M. got everything done extremely fast and I was comfortable the entire time. If you go to Hawk Auto ask for James and he will take care of everything quickly. More

No follow through I pulled in & was told it would be a couple of minutes I could wait in the waiting area. After 15+ minutes I went back out my car was in the same spot I pulled in & was told it would be a couple of minutes I could wait in the waiting area. After 15+ minutes I went back out my car was in the same spot & all the guys were in the office laughing & chilling so I asked if I needed to make another appointment? Then they decided to check my car. More