Hawk Chevrolet of Joliet

With the computer chip shortage there were not many dealerships with the vehicle I wanted. I called and made arrangements to pick up the vehicle with financing completed. Of course, you can’t pre-arran dealerships with the vehicle I wanted. I called and made arrangements to pick up the vehicle with financing completed. Of course, you can’t pre-arrange anything at a dealership, and I still had to wait a couple of hours before being able to drive off the lot. This happened 5/1, and I was issued a temp tag expiring 5/31 while they processed title and sent to my permanent address in Colorado. I received my title paperwork in the middle of June, AFTER the temp I’d received was expired. I took my paperwork to the DMV and was told the paperwork was not completed properly. I had to send it back. I spoke with Mary who sent me a UPS label to send back to her. I used the UPS label and sent back to her in the middle of July. It is the end of August and I still don’t have my title so I put in a call to them. My CO temp tag expires 8/31 so I need this issue resolved. I was informed they sent my title to the DMV in Denver. I insisted they track down my title for me. I received a ton of attitude from MJ and her office manager in Title and Registration. The DMV told MJ they don’t track down people’s mail and they sent it to some Tremont address in Denver. I’m assuming DMV main office. With a whole lot of attitude, the office manager questioned my lifestyle and getting things done ( I live and travel in an RV) and was very condescending. I had a rule before to never purchase from a dealership because it’s a nightmare. This dealership lived up to every bit of the nightmare I have avoided most of my adult life. I’ll go back to purchasing used from private parties after this experience. More

Positive experience. I dropped my car off left for lunch and then only waited another 29 min before my Tahoe was finished .Work was done as expected and I’m happy with the experience. and then only waited another 29 min before my Tahoe was finished .Work was done as expected and I’m happy with the experience. More

Hawk Subaru has friendly and responsive staffers. My experience has always been excellent due to timely appointment completions and fair prices. Their waiting room is top notch. experience has always been excellent due to timely appointment completions and fair prices. Their waiting room is top notch. More

Excellent service provided by Zachary, I will be back to this dealer to upkeep maintenance on my vehicles. Zachary Bennett deserves a raise, for his exceptional work ethic and customer service, this dealer to upkeep maintenance on my vehicles. Zachary Bennett deserves a raise, for his exceptional work ethic and customer service, More

Bought the truck used and had to bring it back the next day with a battery issue it was diagnosed and repairs made while I waited. Good service communications. Sales staff was great very cordial and ass day with a battery issue it was diagnosed and repairs made while I waited. Good service communications. Sales staff was great very cordial and assisted with making the transaction smooth and easy More

Great experience. Thank you to the service team members.The tire rotation should have been free for the first service. The hot chocolate was great. members.The tire rotation should have been free for the first service. The hot chocolate was great. More

Great service by the entire Hawk team. Kept me informed of the progress of the service and completed job in a timely manner. I’ll be back! of the progress of the service and completed job in a timely manner. I’ll be back! More

Very fast very friendly service lots of amenities while you're waiting The coffee's good I like that they have comfortable couches TV with definitely recommend this place there you're waiting The coffee's good I like that they have comfortable couches TV with definitely recommend this place there More

The staff is very courteous and helpful. Always feel welcomed and well taken care of. Any questions are thoughtfully answered. Keep up the great service! welcomed and well taken care of. Any questions are thoughtfully answered. Keep up the great service! More

Every time I have gone there, everyone is very thorough and so polite. I recognize the same faces when I bring my car in, and I personally like to obtain services, whether it be medical, veterinary, etc. and so polite. I recognize the same faces when I bring my car in, and I personally like to obtain services, whether it be medical, veterinary, etc. from places that don’t have a high staff turnover. Just overall a really professional organization :) More