Hawk Chevrolet of Joliet

It was so easy and mindy made our experience so wonderful!!! We so love our new car just waiting on the chip that heats up our seats!!! wonderful!!! We so love our new car just waiting on the chip that heats up our seats!!! More

I like the dealership. The people are friendly, knowledgeable and courteous. I will come back again and do business with Hawk Chevrolet. knowledgeable and courteous. I will come back again and do business with Hawk Chevrolet. More

Confusion when dropping off the vehicle, given a loaner with the LOW FUEL alarm going off as soon as I started it. Everybody in the service department EXCEPT the woman who handled my pickup seemed to be f with the LOW FUEL alarm going off as soon as I started it. Everybody in the service department EXCEPT the woman who handled my pickup seemed to be fighting amongst themselves. Actually when she asked another employee for info on my vehicle I believe he told her to “take a walk”. This created an Extremely unprofessional and uncomfortable environment from a customer perspective. Luckily Jeniffer maintained her composure and did not participate in a petty argument with this other employee in front of customers. Jeniffer’s customer service was the only redeeming quality of the entire experience. The cosmetic repair performed on my vehicle did not fully repair the issue. I can still see the original issue. Rather than fixing it the right way by ordering new parts, they slapped some bondo and paint over the damage. I would not have paid for this repair if it had been coming out of my pocket. The “bill” showed the cost of new parts which they obviously did not install on my vehicle, but like I said the cost of this repair did not come out of my pocket. I do not recommend this dealership for any service needs. More

Everyone I have ever dealt with in service department has been amazing. Always very nice, not pushy at all and straight forward. been amazing. Always very nice, not pushy at all and straight forward. More

Service underwriter was extremely helpful and very detailed about the service that was gonna be performed and my veh. detailed about the service that was gonna be performed and my veh. More

Prompt courteous enjoyed the shuttle service the explanations of the work done - what and why, look forward to next servicing. Do not drive that much since retiring. explanations of the work done - what and why, look forward to next servicing. Do not drive that much since retiring. More

Everyone was friendly and very helpful also place was countable to wait for me to wait for car countable to wait for me to wait for car More

Every experience I've had at this dealership, from general maintenance to purchasing, has been pleasant. Solid customer service during a time when that seems to be lacking in almost every industry. general maintenance to purchasing, has been pleasant. Solid customer service during a time when that seems to be lacking in almost every industry. More

Easy appointment process. Prompt service. Full transparency of work to be performed and completed. Clear pricing on invoice/receipt. transparency of work to be performed and completed. Clear pricing on invoice/receipt. More

I was told that a tire rotation is supposed to be “x” formation but when I received my car back they moved my back left tire to my front left tire and my back right tire to the front right tire. formation but when I received my car back they moved my back left tire to my front left tire and my back right tire to the front right tire. More