Hawk Cadillac of Joliet - Service Center

Quick and easy to drop off for oil change! Pick up and check out quick as well Pick up and check out quick as well More

My service guy took the time to listen to me. .After he ck the car he explain what is needed & the cost. .After he ck the car he explain what is needed & the cost. More

My service guy that assisted me with professional attitude and made sure that all my service needs was met. attitude and made sure that all my service needs was met. More

I had great service experiences in the past, but this time around was not the same. I will however, give them another chance since I believe in giving people second chances of rectify mistakes. I made an time around was not the same. I will however, give them another chance since I believe in giving people second chances of rectify mistakes. I made an appointment online due to a recall. However, the day before my appointment my service engine light went on. Mentioned it to the service guy and he said, "no problem, I'll have them take a look" (so far the service I had always received). I said I would wait since I was given a 2 hour timeframe. Almost a whole day went by with one update. Finally got an update that the problem with the engine light still had not been identified. Asked to be taken home. The next day received an update and agreed to the service with a promise that I would get a call back to update me. Two days went by, no update until I called. To make a long story short, two weeks went by with hardly any updates from the dealer. I suppose that because they had given me a loaner car, they didn't feel the responsibility to follow up. I finally picked up my car only to be told that the recall was not done because they still didn't have the parts needed. But, my original visit was due to the recall appointment which was confirmed via email and text! Why not tell me that when I made the appointment? Now, I have to wait for a call and make yet another appointment to have this recall work done. My advice, be more proactive in responding to your customers. Things happen, I understand that! But, what I do not agree with is not following up with your customer or ignoring your customer's calls for an update. I felt torn about writing this review because I've had my car now 4 days and it is running great! But, I did not expect this type of service and was not pleased. If you want to keep me as a customer, do a better job of communicating next time. More

the technicians as always did a great job ,service consultants was very polite and i was in and out very quickly. consultants was very polite and i was in and out very quickly. More

The service lady was very professional and the mechanics did an excellent job and thank you did an excellent job and thank you More

went to hawk cad. complaining about my shocks,ask to speak with the service manager.Mr. Bill Webb was very polite and professional ; wrote the work order up and followed thru to make sure the job was do speak with the service manager.Mr. Bill Webb was very polite and professional ; wrote the work order up and followed thru to make sure the job was done to my satisfaction. vehicle rides like a cadillac supposed too now. More

The people there are very professional and courteous, they get the work done in a timely manner! they get the work done in a timely manner! More